As a Junior Call Centre Specialist, you will be the voice of our company and our clients. You'll engage with customers over the phone, provide information about services and promotions, and ensure a smooth experience that reflects our commitment to quality. This is a perfect entry-level role for someone looking to build a career in customer relations, marketing support, or communications.
Key Responsibilities:
Handle inbound and outbound calls on behalf of clients and campaigns
Provide accurate information regarding services, offers, and campaigns
Resolve customer queries with professionalism and clarity
Record call outcomes and feedback accurately in internal systems
Work with the marketing and sales teams to align messaging and customer follow-up
Maintain a positive and enthusiastic attitude in all communications
Meet daily call targets and contribute to team performance goals
Requirements:
Excellent verbal communication skills
A confident and friendly phone manner
Basic IT skills and ability to use CRM or call software (training provided)
Ability to work in a fast-paced environment
Positive attitude and eagerness to learn
No previous call centre experience required - full training provided
What We Offer:
Comprehensive training and onboarding
Supportive and social team environment
Clear opportunities for progression into marketing, sales, or team leadership roles
Exposure to a range of marketing campaigns and clients
Ready to take the first step in your marketing and communications career? Apply now and join us as a Junior Call Centre Specialist!