As a Junior Claims Handler your role will involve liaising with clients regarding their claims and following correct guidelines and procedures. The role will also involve interacting with underwriters and medical professionals/healthcare providers on a daily basis. Great customer service is something that should come naturally to you along with the ability to display empathy and demonstrate great listening skills.
Responsibilities
o Handle claims promptly and fairly.
o Provide reasonable guidance and appropriate information to help a client make a claim.
o Provide a clear understanding of the claims process and ensuring clients are well informed at each stage of the process.
o Ensure claims are handled in accordance with the policy documentation and relevant legislation.
o Manage time effectively and prioritise tasks.
o Management of client's pathway from initial contact to completion of the claim.
o Liaising with consultants and healthcare providers to obtain relevant medical documentation/information.
o Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential enquiry.
o Update systems and relevant databases accurately.
Requirements
Qualifications o 5 GCSE grades A-C including Maths and English or Equivalent.
Experience o 1 years' experience working within an administration environment. o Experience using Microsoft Office
Special Knowledge and Skills o Understanding of the Data Protection Act and importance of confidentiality
Personal Attributes o Highly organised and a proven ability to prioritise o A high level of confidentiality o Excellent interpersonal and customer facing skills o Strong communication skills, both written and verbal o Flexibility and willingness to learn o Ability to work as part of a team o Ability to work accurately with attention to detail o Motivated and enthusiastic.
If you are looking for an opportunity to contribute to a dynamic team while developing your career in the insurance sector, we encourage you to apply for the Claims Processor position today!
Job Types: Full-time, Permanent
Pay: From 23,800.00 per year
Benefits:
Company pension
Schedule:
Monday to Friday
No weekends
Work Location: In person