Job Description

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Description

Are you passionate about advocating for others, skilled in negotiation and thrive in a fast paced role? If so join our team as a credit hire and personal injury claims handler.



The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.###

Key Accountabilities

To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire. Maintain accurate data on relevant case management system Comply with set client SLA's Ensure quality service standards and productivity levels are maintained to a high standard Allocate new claims and set strategies Carry out supervisory tasks appropriate to level Assist with training and mentoring junior team members Undertake appropriate additional tasks provided by the Team Leader Client review meetings and assist with client project work where applicable Build and maintain excellent relationships with Client



Working Hours

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.###

Experience, Skills and Qualifications

Minimum 5 years claims handling experience Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Supervisory experience is desirable The ability to manage own volume workload via task management The ability to work as a team and independently Strong Client relationship skills



Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together###

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.