Job Description

Role

Salary: \xc2\xa322k - \xc2\xa326k

Unitemps have partnered with a well-established and respected design and build contractor for marketing solutions; Exhibition Stands, Roadshows, Events, Showrooms and Commercial Interiors. Their office and manufacturing facility are based in the heart of Cheshire, a central location for servicing our clients across the UK and Europe. As a Junior Client Account manager the expectations will be high, but feel confident that you have a strong experienced team to offer support and guidance as you are new in to this role.

About culture:

People are our strongest USP. Work Culture is what makes our business a challenging, engaging and rewarding place to work. Our success is built on a collaborative working environment and continuous team training and development, we get the best from our employees and give the same in return.

Summary:

The Junior Client Account Manager is responsible for supporting the creation and nurturing of long-term relationships with our clients. In this role, you should be an excellent communicator and supported by the Business Development Manager will be managing a complete portfolio of our clients. Your goal should be first and foremost to provide a fantastic quality of service, safeguarding clients and helping them meet their objectives, but also helping develop the commercial success of the business.

Duties and responsibilities

• Developing strong, long-term relationships with assigned clients and ensuring they receive excellent customer service
• Have discussions with clients to clarify needs, budgets and timescales.
• Presenting Company credentials and taking design briefs from clients.
• Briefing designers and estimators and agreeing actions and timescales.
• Update and maintain company CRM system
• Ensure the costing is accurate and that the design meets the brief and provides good value.
• Attending client meetings and design presentations
• Working with colleagues to help secure sales.
• Ensure all documentation is completed, agreed and signed.
• Understand why some projects don\'t proceed and address any lessons learned.
• Attend handover meetings and introduce the client to the Project Manager.
• Obtain feedback on our service after a project has been completed
• Spotting and pursuing opportunities for further work with clients
• Complete all account management administration
• Compile client performance statistics and research data for the Business Development Manager.
• Carrying out any other tasks as may be reasonably required.

Skills and experience

• Creative with an interest in design
• University Degree in Creative Design / Market / Business Admin (AND/OR)

Experience within a marketing department and/or experience of an account management or client facing role

• Proactive management and customer service skills
• Ability to develop strong working relationships at all levels
• Willingness to make decisions and take responsibility
• Willingness to learn
• Good commercial awareness
• Good team working skills and the ability to communicate at all levels
• Excellent communication skills, both oral and written
• Excellent presentation skills
• Excellent organisational, planning and time management skills
• Good attention to detail

• Ability to use own initiative when working alone
• Good problem solving and analytical skills

Location
Crewe

Benefits

• Great company culture - We have an amazing team who are always willing to pitch in and help and offer a fun and friendly environment to work in.
• A good work life balance - We have all heard of what your \xe2\x80\x9ctypical 9 to 5\xe2\x80\x9d is, but we like to think our day to day is very different to many companies. Our team start at 8:30am and finish at 4:30pm Monday to Friday, leaving you to make the most of your 5 to 9 with time to relax at the weekends.
• A career to care about - Investing in our team is key which is why we take the time to discuss your development plans, to help you develop as an individual as you help the business to grow.
• Competitive salary - As our team continues to grow, so does our company, meaning we can offer you a competitive salary, based on your experience.
• No day is the same - We work across the UK, Europe and North America, offering you the opportunity to work and engage with a wide range of people, both internally and externally across a variety of sectors and industries.
• Regular social activities - Team Aboveline will often socialise both outside and inside work with organised events including an annual BBQ, Christmas party and company events such as an Afternoon Tea for the King\'s Coronation and \xe2\x80\x9cFat Fridays\xe2\x80\x9d.
• Free parking. Our team know that they can park for free outside the office
• We offer 20 days annual leave per year, plus bank holidays, increasing by one day for every year of service up to a total of 25
• Planning for your future - We offer a great pension scheme to help you plan for your future.

Additional information
For further information please contact stephen.morris@staffs.ac.uk

Staffordshire University