Job Description

Junior Counter & Garment Care Assistant

Location - Garment Spa - Chiswick

Hours - Monday to Saturday, 12:00pm - 7:00pm (36 hours per week)

Role Overview

We are looking for a reliable and detail-oriented Junior Counter & Garment Care Assistant to support the day-to-day running of our premium dry cleaning and wet cleaning business.

This role is hands-on and varied, combining customer-facing counter work with garment processing and finishing. Full training will be provided, but attention to detail, willingness to learn, and pride in quality are essential.

Key Responsibilities

Counter & Customer Service

Receive garments from customers and carry out counter intake Identify visible stains, damage, or special care requirements Mark and note stains clearly for cleaning Tag garments accurately using the EPOS system Explain standard turnaround times and services clearly to customers Handle customer collections and payments professionally Maintain a clean, calm, and professional front-of-house environment
Garment Processing & Cleaning

Sort garments according to fabric, colour, and care requirements Carry out dry cleaning and wet cleaning under guidance and procedures Load and unload machines safely and correctly Follow cleaning instructions and garment care standards precisely Identify garments that require escalation or senior approval
Pressing, Finishing & Packaging

Perform light pressing of garments Carry out shirt pressing to company standards Finish garments neatly and consistently Package garments using plastic-free and reusable packaging materials Prepare garments ready for customer collection or delivery
Alterations Support

Take accurate measurements from customers for alterations Clearly record alteration instructions Liaise with the tailor where required Ensure altered garments are correctly matched and prepared for collection
Standards & Expectations

Maintain high standards of cleanliness, organisation, and presentation Follow all garment care procedures and quality standards Work calmly and methodically, even during busy periods Take responsibility for accuracy and quality of work Communicate clearly with the owner and team Be punctual, reliable, and trustworthy
Skills & Experience

Essential:

Good attention to detail Comfortable working with clothing and fabrics Willingness to learn garment care processes Basic customer service skills Ability to follow procedures and checklists
Desirable (but not required):

Experience in dry cleaning, laundry, tailoring, or garment care Previous counter or retail experience Basic pressing experience
Full training will be provided for the right candidate.

Personal Qualities We Value

Calm under pressure Takes pride in quality work Organised and methodical Honest and dependable Open to feedback and learning
What We Offer

Stable, consistent hours Training in premium garment care Supportive working environment Opportunity to grow skills in a specialist trade
Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 36 per week

Benefits:

Store discount
Work Location: In person