Job Description

About the Role
We are looking for a customer-focused and enthusiastic Junior Customer Service Assistant to support our marketing and customer engagement efforts. This entry-level role is ideal for someone who enjoys working with people, delivering excellent service, and gaining hands-on experience within a marketing-led business environment. You will play a key role in supporting customer enquiries, representing the brand, and helping ensure a positive customer experience across marketing and service touchpoints.
Key Responsibilities

• Respond to customer enquiries across phone, email, and digital channels
• Support customer engagement and brand awareness initiatives
• Assist with handling feedback, questions, and basic issue resolution
• Maintain accurate records of customer interactions and enquiries
• Support marketing campaigns by sharing customer insights and feedback
• Represent the brand professionally in all customer communications
• Assist with administrative and coordination tasks within the service team
• Work closely with marketing and sales teams to ensure consistent messaging

Skills & Requirements

• Friendly, professional, and customer-focused approach
• Strong communication and interpersonal skills
• Organised with good attention to detail
• Ability to work in a fast-paced, customer-facing environment
• Positive attitude with a willingness to learn and develop
• Comfortable working independently and as part of a team
• Basic computer and data entry skills
• No previous customer service experience required, full training provided

What We Offer

• Comprehensive training and ongoing development
• Clear progression opportunities within customer service, sales, or marketing
• Supportive and collaborative team culture
• Hands-on experience working with live marketing campaigns
• A dynamic and engaging work environment

This role is ideal for someone looking to start a career in customer service within a marketing-focused organisation.

Skills Required