Job Description

Role Overview:

As a Junior Customer Service Associate, you will play an important role in delivering excellent service and support to customers on behalf of our marketing clients. You'll assist with enquiries, provide accurate information, and help maintain positive relationships between customers and the brands we represent. This position is ideal for someone who enjoys communication, problem-solving, and working in a fast-paced, team-focused environment.

Key Responsibilities:

Handle customer enquiries via phone, email, or face-to-face interactions. Provide clear and accurate information about products and services. Support marketing campaigns by engaging with customers professionally. Record customer feedback and update internal systems accordingly. Collaborate with team members to ensure smooth customer service delivery. Follow company guidelines and maintain brand standards during all interactions. Assist in resolving customer concerns efficiently and effectively.

Requirements:

Strong communication and interpersonal skills. Friendly, approachable, and professional attitude. Ability to multitask and work in a dynamic environment. Keen attention to detail and willingness to learn. Basic understanding of customer service and marketing principles. No prior experience required, full training provided.
If you're eager to build a career in marketing and customer relations, apply today to join us as a Junior Customer Service Associate.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person