Job Description

Role Overview

We are seeking a

Junior Customer Service Operator

to provide outstanding support to our clients and customers. This role is ideal for someone eager to gain hands-on experience in customer service within the marketing industry.

Key Responsibilities

Handle inbound and outbound calls professionally and efficiently. Respond to customer inquiries, resolving issues and providing product or service information. Assist in maintaining accurate customer records and updating databases. Support marketing campaigns by gathering customer feedback and leads. Collaborate with the marketing and sales teams to ensure high levels of customer satisfaction. Contribute to continuous improvement in customer service processes.

Requirements

Excellent communication and interpersonal skills. Friendly, approachable, and customer-focused attitude. Ability to work in a fast-paced, team-oriented environment. Organised, proactive, and detail-oriented. Previous experience in customer service or call centre environments is a plus but not required.

What We Offer

Hands-on experience in customer service within the marketing industry. Opportunity to develop your career in marketing, sales, and client relations. Supportive and collaborative team environment. Exposure to diverse clients and campaigns.

If you're enthusiastic, ambitious, and ready to gain valuable on-site experience in marketing and customer service, apply today with your CV!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Liverpool L1 0BP (required)
Work Location: In person