Job Description

About the Role

As a Junior Customer Service Representative, you will act as the first point of contact between our clients and their customers. You'll support the delivery of marketing campaigns by providing excellent service, handling enquiries, and ensuring customers have a positive experience throughout their journey. You will receive full training and ongoing support to help you develop strong communication and service skills.

Key Responsibilities

Represent client brands across events, residential, and B2B marketing campaigns Engage with customers, answer questions, and provide clear product or service information Resolve basic customer concerns with professionalism and efficiency Support customer onboarding and follow-up processes Maintain accurate records of customer interactions and feedback Work closely with the customer service and marketing teams to support campaign objectives Deliver service with a positive, can-do attitude in every interaction Participate in training sessions to develop product knowledge and communication skills

What We're Looking For

No previous experience required, full training provided Strong communication and interpersonal skills Friendly, confident, and approachable demeanour Ability to work well in a fast-paced, face-to-face environment A proactive attitude with a willingness to learn and grow Professional appearance and a genuine commitment to customer care

What We Offer

Comprehensive training and ongoing coaching A supportive, team-oriented work culture Opportunities for career progression into senior customer service, team leadership, or marketing roles Exposure to a range of marketing environments and well-known brands Regular workshops and development sessions to help you grow professionally
If you're enthusiastic about helping people, eager to learn, and looking to start your career in a supportive marketing environment, we'd love to hear from you.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person