Job Description

Role Overview:

As a Junior Customer Support Brand Agent, you will play a key role in providing support to customers while representing our clients' brands with professionalism and care. You will assist with enquiries, provide information about marketing campaigns, and ensure a seamless customer experience that reflects our clients' values.

Key Responsibilities:

Handle customer enquiries via phone, email, and other communication channels. Provide information and assistance related to brand campaigns and promotions. Maintain accurate customer records and update databases with relevant information. Collaborate with the marketing team to ensure consistent brand messaging. Resolve customer issues efficiently, escalating where necessary. Support in gathering feedback to improve campaign performance.

Requirements:

Strong communication and problem-solving skills. A professional and positive approach when dealing with customers. Ability to work in a fast-paced environment and manage multiple tasks. Basic computer skills and willingness to learn new systems. No previous experience required--full training will be provided.

Why Join Us:

Opportunity to gain hands-on experience in brand support and marketing. Be part of a supportive team with growth opportunities. Training and development provided to help you build your career.

If you're ready to start your career in customer support and brand communications, apply now and help us create exceptional brand experiences!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person