Job Description

Job Overview:

We are seeking a

Junior Customer Support Officer

to provide exceptional assistance to our clients and customers. This entry-level role is perfect for individuals who enjoy problem-solving, building relationships, and being part of a fast-paced, customer-focused environment.

Key Responsibilities:

Handle customer inquiries via phone, email, and other communication channels. Provide accurate information regarding products, services, and ongoing campaigns. Assist in resolving customer issues efficiently and professionally. Support the customer service team in ensuring a seamless customer experience. Maintain records of customer interactions and feedback. Collaborate with marketing teams to communicate client needs and insights. Follow up with customers to ensure satisfaction and build long-term relationships.

Qualifications & Skills:

Excellent communication and interpersonal skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritise effectively. Basic computer literacy and familiarity with CRM systems is a plus. Previous customer service or support experience is desirable but not essential.

What We Offer:

Comprehensive training to develop your customer service and communication skills. Opportunities to grow within a collaborative and fast-paced marketing environment. Supportive team culture with career progression opportunities.

How to Apply:

If you're ready to kick-start your career in customer service and be part of a thriving marketing company, apply now

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person