Job Description

Location:

Newcastle upon Tyne

Salary:

26,000-30,000 per annum

Type:

Full-time

Work Style:

Hybrid (office, on-site, and remote support)

About SPARK

SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.

The Opportunity

We're seeking a

Junior Field Service Engineer

to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation.

Based in Newcastle, you'll install systems, respond to support requests, and attend customer call-outs. You'll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.

Key Responsibilities

Install and commission robotic and EPoS systems at customer sites Diagnose and resolve faults both remotely and on-site Perform routine servicing, firmware updates and minor hardware repairs Assemble, test and configure robots at our facility before deployment Record service visits and resolutions accurately for internal tracking Support onboarding of new clients and act as a technical contact during post-installation Attend urgent call-outs when required, with occasional travel across the UK

What We're Looking For

Essential

Full UK driving licence with confidence to travel for site work Working knowledge of electrical, mechanical or robotic systems Practical experience using tools and diagnostic equipment Good communication and customer-facing skills Ability to work independently and manage your time effectively Comfortable using IT tools including remote support software and diagnostics Right to work in the UK

Desirable

Field service, robotics or IT support experience Familiarity with automation hardware or PoS systems Basic networking understanding (e.g. routers, IP, port forwarding) Interest in robotics, mechatronics or embedded systems Eagerness to develop into a mid-level engineering role

What You'll Gain

Join a growing team pioneering robotics in hospitality Work with advanced technologies and automated platforms Hybrid work flexibility Training and development opportunities Annual performance bonus Travel expense reimbursement for off-site support

Apply Now

If you enjoy working with real-world technology, solving problems hands-on and making a direct impact on customers across the UK, we'd love to hear from you. Please send your CV to

hr@sparkepos.com

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Discounted or free food Flexitime
Schedule:

Monday to Friday
Work Location: Hybrid remote in Newcastle upon Tyne NE4 5TG