Job Description

Tully Farm Holdings are recruiting a Helpdesk Administrator to join our busy facilities management department. The successful candidate will need to be able to handle multiple tasks at once, work as part of a team and work independently to deliver a fast paced and accurate service. We are looking for a highly motivated and organised individual as this is key to the position.

The ideal candidate will have experience in a property maintenance or a facilities management related environment and will have a good office experience with the ability to multi-task as part of a small team. Strong admin and IT abilities are desirable together with a confident & professional approach.

The Role:

Managing helpdesk emails Creating jobs on our Sage system Answering phone calls, 1st point of contact Managing client portals and updating them every day Chasing subcontractors for updates and paperwork Uploading Quotes to client portals Assisting with engineer scheduling Raising purchase orders Matching engineer worksheets with jobs for invoicing All helpdesk associated admin Job costing engineer timesheets Collating Engineers worksheets

The Ideal Person:

GCSE Grade A-C in Maths and English Have experience using sage but training will be provided if not Demonstrate proficiency in Microsoft Excel and Word Previous helpdesk experience preferable, full training will be given Able to work as part of a team but also work independently Good communication skills both with the team and with our clients
This is a full-time role, working 40 hours per week Mon - Thursday 8am - 5pm and Friday 8am - 3.45pm.

Pay: 10.50 - 12.31 per hour depending on age

Benefits:

Casual dress On-site parking Company Pension Scheme
Experience:

Microsoft Office: 1 year (preferred)
Tully Farm Holdings are an Equal Opportunities Employer

Job Types: Full-time, Permanent

Pay: 10.50-12.31 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Maintenance Helpdesk: 1 year (preferred)
Location:

Belfast BT11 9DS (required)
Work Location: In person

Application deadline: 23/07/2025
Reference ID: HAA/07/25