Job Description

To play a developing role in advising, consulting, selling, and managing customer

relationships in a technical environment. This is a junior position, designed for someone with

a technical mindset who is eager to grow their career in sales within the

engineering/manufacturing sector.

3 Essential Criteria:

1. Technical mindset

2. Excellent communication skills (both verbal and written)

3. Meticulous attention to detail

MAIN RESPONSIBILITIES

Provide technical customer service and account manage

Exceed customer expectations by providing a level of professional service

Liaise with all internal departments, such as engineering, operations and production

Support the wider Internal Sales and Business Development team with day-to-day tasks.

MAIN DUTIES

Provide advice on speculative sales and support to customers on projects allocated by the Internal Sales Manager

Arrange in-house visits and coordinate customer training sessions.

Monitor central email accounts and respond directly or pass to appropriate colleagues within the company.

Respond to incoming calls, provide advice, take necessary actions, as needed.

Generate quotations for TESS and SHY products across all territories.

Process product spot orders and spares orders on ERP system.

Take ownership of processed orders and feedback to customers where necessary.

Develop the ability to address and manage technical, product and order queries raised by customers including ensuring timely resolution

Support the Internal Sales and Business Development team with administrative and requested tasks.

Carry out any other reasonable duties as requested by management.

Work within the company's rules and procedures and the Health and Safety at Work Act (1974) Regulations.

PERSON SPECIFICATION

Knowledge:

Broad understanding of the construction/build process

Understanding of technical drawings

Familiarity with ERP & CRM systems

Intermediate-level proficiency in MS Office, particularly Excel

Skills:

Exceptional communication at all levels

Meticulous attention to detail

Strong organisation skills

Customer focused mindset approach with a productive approach.

Secondary language skills desirable

Experience:

Exposure to manufacturing, engineering, or construction industries

Any prior experience in internal sales or customer-facing roles would be advantageous

Job Types: Full-time, Permanent

Pay: 23,500.00-26,500.00 per year

Benefits:

Additional leave Canteen Casual dress Company events Company pension Free parking Life insurance On-site parking Sabbatical Sick pay
Application question(s):

This role is located in Warwick CV34 6RR and is officed based, are you happy with a 100% office based role?
Work authorisation:

United Kingdom (required)
Work Location: In person