Job Description

About the Role

We are looking for an adaptable and enthusiastic Junior IT Support Engineer to join our team in Mold.
This entry-level position is ideal for someone looking to start a career in IT support and develop real, hands-on experience. You will join our busy helpdesk as the first point of contact for clients, answering calls, logging tickets, and providing friendly, professional support while learning a wide range of technologies.

You do not need years of experience, but you should be keen to learn, genuinely interested in IT, networking, and hardware, and confident communicating with clients. Full training will be provided to help you grow your skills and confidence.

Key Responsibilities

Answer incoming support calls and emails, logging tickets accurately and efficiently. Troubleshoot first-line issues with hardware, software, and networking. Escalate complex issues to senior engineers while keeping clients informed. Assist with installations, configurations, and maintenance tasks. Work under pressure to meet service targets and client expectations. Contribute to project work and on-site visits as your experience develops.
About You

IT-related qualification (college, apprenticeship, or degree) or relevant experience. Previous experience in an IT or helpdesk environment is beneficial but not essential Strong interest in IT, networking, and computer hardware. Confident and clear communicator who enjoys helping people. Adaptable and able to learn quickly in a busy helpdesk environment. Reliable, organised, and calm under pressure. Awareness of Microsoft 365 or cloud services is an advantage but not essential. Positive attitude and genuine curiosity about technology.
Requirements

Full UK driving licence and access to a vehicle preferred

Applicants currently learning to drive are also welcome to apply

Eligibility to work in the UK
What We Offer

Competitive salary with regular reviews (23,800 to 26,000) We are a Living Wage employer and pay above the UK National Living Wage Full training and mentoring from experienced engineers Support toward certifications such as CompTIA or Microsoft Clear progression path into 2nd Line or Microsoft 365 Engineer roles Mileage reimbursement and travel expenses Friendly, supportive team environment Exposure to a wide range of technologies and clients across the UK
Job Type: Full-time

Pay: 12.21-13.33 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Financial planning services Sick pay
Application question(s):

What interests you most about working in IT support? What's your current level of IT experience or study? Have you used or supported Windows or Microsoft 365 before? Are you comfortable answering support calls and speaking directly with clients? Do you hold a full UK driving licence? Are you based within commuting distance of Mold, Flintshire, or willing to travel there daily? This role is office-based full time. Are you happy with that? What are your salary expectations?
Work Location: In person