Job Description

Junior IT Support Technician - Brandesburton
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems?
This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment.
You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities

• Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
• Deliver support via phone, email, chat and face-to-face interactions
• Accurately log, update and manage incidents within the service desk system
• Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
• Escalate issues appropriately while managing customer expectations
• Adhere to agreed SLAs and internal IT policies and procedures
• Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
• Identify and report recurring issues or trends relating to users, software or departments
• Support wider IT initiatives and service improvement projects
• Work flexibly across varying day-shift patterns
• Undertake additional tasks as required by the Service Desk Manager

What We're Looking For

• 1 to 3 years' experience in a customer-facing support role, ideally within IT or technology
• Strong customer service focus with excellent communication and interpersonal skills
• Logical, structured approach to fault finding and issue resolution
• Good working knowledge of Microsoft Windows client devices
• Understanding of Active Directory (Users and Computers) and Microsoft Exchange
• Well organized with good time management and the ability to work independently
• Proactive, flexible and eager to learn
• Full UK driving licence and access to own transport

Desirable:

• Experience supporting mobile devices across Microsoft, Apple and Android platforms
• Exposure to ITIL-aligned service desk environments

What You'll Receive

• A structured entry-level IT role within a supportive service desk team
• Exposure to a broad range of technologies and user environments
• Opportunity to develop technical skills and progress within IT
• A stable organization with a strong focus on service quality and collaboration

Skills Required