Job Description

At Kwalee, we foster an environment where creativity and collaboration come together. Specialising in both the development and publishing of casual and hybrid casual games, we also bring our creative touch to publishing PC & Console titles, ensuring a diverse and exciting gaming portfolio.
By joining our talented team in Bangalore or Leamington Spa, you'll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong. We've found that when we're all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players.
Join the team!
As we continue to grow, we are now looking for a Junior IT Support Technician to join our IT Support team.
The Junior IT Support Technician will be responsible for installing and configuring computer hardware, operating systems, and software applications, as well as monitoring and maintaining our IT systems and networks. You will work closely with the IT Support Manager, other IT team members, and end users across the company. Together, you will ensure smooth, efficient, and secure IT operations to support our teams.
This is a permanent role based in our Leamington Spa studio, where our daily in-office collaboration fuels creativity and innovation.
Responsibilities:

• Install and configure computer hardware, operating systems, and software applications
• Monitor and maintain computer systems and networks
• Deliver onsite and remote IT support, escalating issues when necessary
• Investigate and troubleshoot hardware and software issues
• Support and maintain cloud-based MDM environments (Microsoft and Apple)
• Create clear and accurate IT documentation
• Assist with the rollout, testing, and evaluation of new applications and technology
• Manage user accounts and profiles, including onboarding and off-boarding
• Respond promptly to Helpdesk tickets and requests

Requirements:

• Some experience or strong interest in IT support roles
• Basic understanding of Windows, macOS, iOS, and Android environments
• Familiarity with common software applications and basic hardware components
• Awareness of cloud-based solutions (Microsoft 365, Azure AD, Google Workspace) a plus
• Strong problem-solving skills with a proactive, can-do attitude
• Excellent communication skills and ability to explain technical concepts clearly
• Organised, with the ability to prioritise and manage multiple tasks
• A genuine passion for technology and eagerness to learn.
• Based in our office in Leamington Spa with 5 days per week on site.

Why Kwalee?
We believe in more than just a job-we're committed to helping you thrive with a fantastic work-life balance and a range of great benefits! You'll enjoy comprehensive medical cover, including dental and optical care, life assurance, and a solid pension plan. Plus, you'll have 25 days of holiday to recharge, along with unlimited snacks and drinks to keep you energised throughout the day.
Enjoy the benefits of an on-site gym, free parking, and convenient electric charging stations. We provide state-of-the-art equipment and plenty of career growth opportunities to set you up for success. And to keep things lively, we host seasonal events, regular townhalls, and share exclusive Kwalee merch. With our dog-friendly policy and a vibrant office atmosphere, there's always something fun going on!
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.