Job Description

Junior IT Technician (Graduate / Entry-Level)
? Location: Emersons Green, Bristol (office-based)
? Hours: Full-time, 37 hours per week (Mon-Fri, early Friday finish)
? Salary: Up to 24,000 per annum (depending on experience)
? Contract: Permanent
? Experience Level: Entry-level / Graduate / Career-starter
A fast-growing UK software company is looking for a Junior IT Technician to join its internal IT team. This role is ideal for a recent graduate, college leaver, or someone at the start of their IT career who enjoys problem-solving, learning on the job, and being the go-to person when technology needs fixing.
You'll be based in the office full-time, working closely with experienced IT colleagues who'll help you build real-world technical skills quickly. Expect variety, responsibility, and plenty of opportunities to learn.
What You'll Be Doing
You'll report directly to the IT Manager and play a hands-on role supporting staff across the business.
Day to day, you'll be:

• Providing 1st line internal IT support (hardware & software)
• Troubleshooting desktops, laptops, peripherals and user issues
• Assisting with web application updates using FTP
• Supporting and maintaining Microsoft SQL Server databases
• Working with Microsoft 365 applications
• Creating and maintaining clear IT documentation and guides
• Getting involved in wider IT projects as your skills grow

This is a role where no two days look the same - perfect if you like variety and hate being bored.
What We're Looking For
Essential

• A Level, BTEC or equivalent qualification in IT / Computing
• A genuine interest in IT and technology
• Awareness of Microsoft 365, Azure and Intune
• Logical thinker with good problem-solving skills
• Confident communicator - written and verbal
• Able to work independently and as part of a team

? No formal commercial experience required. If you've built PCs, fixed tech for friends or family, or learned through study or projects that would be great!
Desirable (Nice to Have)

• Additional IT or technical qualifications
• Experience building, repairing or maintaining computers
• Exposure to IT support in education, placements, or personal projects

The Kind of Person Who'll Thrive Here

• Calm when things go wrong
• Takes pride in doing things properly
• Willing to take ownership and follow tasks through
• Curious, keen to learn and improve
• Friendly, approachable and easy to work with

What's In It for You

• Annual salary review & discretionary bonus
• Increasing holiday entitlement with length of service
• Pension scheme
• Private medical cover after probation
• Life assurance (4x salary)
• Income protection
• Structured onboarding and regular check-ins during probation
• Supportive team with real development opportunities

Important Bits

• Successful applicants will complete a short online assessment before interview

Skills Required