Job Description

This is an entry level technical position aimed at candidates keen to develop or grow their programming and technical skills within a fast-paced supportive environment.

About us

Pet Proactive is rapidly growing data analytics and insurtech (insurance technology) business on a mission to improve pet health in the UK and beyond.

Our business model is unique. We partner with outstanding independent vet practices and leverage their medical records to price pet insurance for their loyal customers. This 'local pet insurance' drives data analytics capabilities which we can share with the vets to support their businesses and clinical activities.

Pet Proactive was founded in 2019 when our founders, Elizabeth and Alex, set out to
re-imagine pet insurance to provide complete certainty of cover to customers. Over the next two years, they designed and built a data analytics and insurance platform from the ground up. Since then the business has expanded to over 150 veterinary sites around the UK and Pet Proactive processes data on over 1.5 million cats and dogs.

We are now looking for an exceptional Product Engineer to join our friendly,
multi-cultural team of animal lovers who are experts in analytics, customer service, technology and insurance.

Could this be you?

About Analytics

We provide our vet partners with their own private data analytics hub - we call this 'Analytics'. The Product Engineer sits in this vet-facing data analytics team.

Analytics is:

a bespoke ETL system to load, enrich, standardise and store a copy of pet medical records from the vet. a Python data model to allow technologists to walk through, explore and report on the data. a series of APIs to allow other components access to the data.
The most important extracts from Analytics are 'pricing matrices' which we use to train machine learning models to price insurance products.

We also use software libraries ( e.g. seaborn, matplotlib ) to produce a detailed visualisations from the data.

There is a separate, customer-facing insurance platform which manages the process of pricing, issuing and managing insurance policies and claims. We call this 'Insurance'.

Our Software

All of the software at Pet Proactive is bespoke, written in Python. We use PyCharm as our IDE and Git for source code control.

Analytics integrates with third party APIs to manage communication using telephony, text messages and email. We also use partnership APIs for payments, document generation, and accounting in other parts of our platform.

We host our software on Google Cloud Platform and use a variety of their serverless components.

We use a wide variety of software frameworks and APIs across our Analytics platforms including Flask, SQLAlchemy, scikit-learn, and pandas.

For office productivity our digital desktop and telephony leverages Microsoft Office 365 but we also use components from Google Workspace.

About the role

Working as part of our product team, this junior role focuses on onboarding new vet practices.

The onboarding phase begins immediately after a successful sales call, where you become the face of the business responsible for handholding the vet practice team through a complex workflow to get them live promoting insurance policies to their customers.

The work is varied. It involves multiple stakeholder management, organising, juggling and executing a wide range of tasks such as handling data extraction processes, agreeing marketing materials, and configuring and deploying code across environments.

In the first 12 months, your main priorities would be to:

Become responsible for the technical onboarding process that allows new vet practices to promote Pet Proactive insurance. Develop lasting relationships with practice staff based on integrity and trust. Become the primary technical contact for our customer team and veterinary practices to provide expert product support and resolution. Become an expert on veterinary treatment data and its impact on insurance pricing.
In the medium term (1 - 2 years), and depending upon your interest and ability, there will be opportunities to learn about and work on:

Developing your technical skill around cloud computing and programming. Automating manual processes across the business. Data Analytics Visualisation and Reporting. Machine learning pricing models and underwriting strategies. Emerging technologies around Artificial Intelligence and LLMs.
In the longer term (2+ years), depending on your development path, you may:

Build and lead a team. Progress into a specialist role.
This role is full time, office-based from our offices in East Croydon (a five-minute walk from East Croydon station/West Croydon station).

About You

You are hungry to learn, hardworking, detail focused and analytical with excellent written and verbal communication. You are as happy working alone as you are in a team.

You have a basic knowledge of or keen interest in Python.

You have a general interest in business and technology, and you love animals.

The Interview Process

The first stage of the process is an online video interview with a member of the analytics team. You will be asked questions based around the skills and experience on your CV.

If you are successful in the video interview, you will be invited to our offices in East Croydon to meet the team and take part in further interviews and assessments.

We would aim to complete the interview process in September 2025.

Main Compensation and Benefits

Starting salary of between 30,000 and 35,000 (skills-dependent). Our commitment to review your salary every six months for the first two years. An annual bonus, linked to the performance of the company and your own performance, of up to 100% of your salary. 25 days holiday per year (plus public holidays). Company MacBook Pro. Free breakfast on Wednesdays. Free drinks and snacks at the Thursday socials. Discounted gym membership (gym in the building).

Last Words

Our growing business is both exciting and demanding, but it can also pull us in a number of different directions. We value flexibility from our entire team so, if your application is successful, please don't be surprised if priorities change and you are asked to juggle project work.

Good luck with your application!

Job Types: Full-time, Permanent, Graduate

Pay: 30,000.00-35,000.00 per year

Benefits:

Casual dress Cycle to work scheme Employee discount On-site gym On-site parking Sick pay Transport links
Application question(s):

What is the most interesting thing that has happened to you in the last year? What is the main reason you are attracted to apply for this job at Pet Proactive?
Work Location: In person

Application deadline: 31/08/2025