Job Description

Role Overview

As a Junior Support Consultant, you will be the first point of contact for clients needing assistance with marketing campaigns, services, and deliverables. You will work closely with the account management and marketing teams to resolve client queries, troubleshoot issues, and ensure smooth execution of marketing initiatives.

Key Responsibilities

Provide timely and professional support to clients regarding campaign progress and marketing services Troubleshoot and resolve client issues, escalating to senior consultants when necessary Collaborate with internal teams to ensure client requirements are understood and met Assist in onboarding new clients and educating them about our services Monitor client feedback and communicate insights to improve service delivery Maintain accurate records of client interactions and issue resolutions Support project coordination and follow-up to ensure client satisfaction Keep up to date with marketing trends and company offerings to provide informed support

Requirements

Strong communication and interpersonal skills Customer-focused attitude with the ability to manage multiple client queries efficiently Good problem-solving skills and attention to detail Basic knowledge of marketing concepts and campaign processes preferred Proficient in Microsoft Office and comfortable using CRM or ticketing systems Ability to work well both independently and within a team Enthusiasm to learn and develop within the marketing industry Previous customer service or support experience is an advantage but not essential

What We Offer

Training and mentorship in marketing support and consultancy Exposure to diverse marketing campaigns and client portfolios A friendly and collaborative work environment Opportunities for professional growth and career progression

How to Apply:

Join us as we strive to provide outstanding support to our clients while fostering an inclusive workplace that values diversity and growth!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

West Yorkshire, LS1 4DW (required)
Work Location: In person

Application deadline: 13/07/2025
Expected start date: 14/07/2025