Job Description

Location:

Shrewsbury, Shropshire (Primarily office-based: 80% office / 20% on client site)

Hours:

Monday-Friday, 8:45 am-5:30 pm, plus two Saturdays a month (9 am-12 pm, half-day off preceding Friday)

Salary:

Entry-level position aligned with UK national living wage.

Are you enthusiastic about technology and looking to kickstart your career?
Join our friendly, growing team in the exciting world of smart home and cinema technology.

This is a newly created position designed to support our continued growth. The role combines first-line technical support with administrative and operational tasks--giving you a varied and engaging start to your career, with full training provided. No prior experience is necessary.

You'll be part of a small, supportive team working on bespoke smart home and luxury cinema installations. We offer continuous development, including the opportunity to gain industry-recognised certifications in AV, networking, and home automation--equipping you with real, career-building skills from day one.

Key Responsibilities

Technical Support:

Providing first-line support via phone, email, and remote access Troubleshooting basic issues (WiFi, networking, audio-visual, and home automation systems) Assisting engineers onsite with hands-on tasks (both under-construction and finished homes) Escalating complex issues to senior staff

Administrative & Operations:

Answering calls and routing enquiries to the appropriate team member Processing engineer job notes and following up on key actions Assisting with stock management and processing returns (RMAs) Preparing equipment for installations Providing general administrative support to the team Reviewing and checking over documentation Helping onboard new projects by reviewing designs, updating diary schedules, and supporting internal coordination.

Requirements:

Ideally, candidates will be 21 or over due to company vehicle insurance requirements. However, we're happy to consider younger applicants if they can demonstrate strong skills, maturity, and a genuine interest in the role. Full UK driving licence (clean) Basic IT proficiency (GCSE or college-level IT is a plus)*
Organised, proactive, and eager to learn Strong problem-solving and communication skills

What We Offer:

Comprehensive on-the-job training Company laptop and relevant tools 28 days holiday (including bank holidays) Optional company pension scheme Access to our company bonus scheme Real opportunities to grow and shape your role

About Us:

We're a respected smart home and cinema installation company based in Shrewsbury, known for our high standards, customer focus, and bespoke AV and automation solutions.

Job Type: Full-time

Pay: 22,900.00-25,800.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Application question(s):

Can you describe a time when you had to manage multiple tasks or priorities at once? How did you stay organised and make sure things got done? You're asked to help prepare equipment for an installation, but you notice something doesn't look quite right in the job notes. What would you do? What interests you about working in smart home and cinema technology, and how do you see yourself developing in this role over time given it's a new role within the company?
Work Location: In person