Job Description

Company Overview

Careberry Software is a leading provider of all-in-one software solutions tailored for care and healthcare providers. Our platform streamlines operations, enhances the quality of care for vulnerable people, and improves efficiency. We are committed to supporting our customers in delivering the highest quality of care, making a real difference in their daily operations.

Summary

We are hiring a Junior Technical Support Analyst to join our IT and technical support team in Buckinghamshire, Haddenham Business Park. This role is ideal for candidates looking to start or develop a career in technical support, IT support, or cloud support, with exposure to Microsoft Azure and modern technical systems.

This is not a software developer role. The position focuses on technical support, troubleshooting, system analysis, and cloud environment support.

Key Responsibilities

Provide technical support for internal systems and platforms Manage and resolve support tickets using Azure DevOps or similar ticketing systems Troubleshoot system issues related to configuration, deployments, environments, and access Perform initial investigation and document technical findings before escalation Support Azure cloud environments, including configuration checks and access issues Assist with system analysis using logs, monitoring tools, and system metrics Maintain technical documentation and support infrastructure diagrams Work closely with development, infrastructure, and support teams

Required Skills & Experience

Familiarity with Microsoft Azure (academic, personal projects, or work experience) Experience or working knowledge of Azure DevOps, ITSM tools, or ticketing systems Basic understanding of IT systems, cloud platforms, and application environments Ability to troubleshoot and analyse technical issues Strong documentation, communication, and problem-solving skills

Desirable Skills

Basic knowledge of SQL databases or relational data concepts Understanding of networking fundamentals (DNS, IP, firewalls) Exposure to cloud infrastructure or Azure services Experience with logging and monitoring tools Basic scripting or automation (PowerShell, Bash, Python)

Benefits

Hands-on experience with Azure cloud technologies Training and certification support Career progression opportunities within IT support and cloud operations
Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension
Work Location: In person