Job Description

Yellowcom Ltd are one Scotland and Ireland's most successful independent Communications Companies. A specialist provider of Telecoms Installation, Maintenance and support to the Telecoms Channel. We operate Locally, Nationally and internationally and have a large Client base which continues to grow. We offer a full and comprehensive Telecoms Consultancy, installation and maintenance service, and In line with ongoing business success and customer service level agreements and commitments, we now seek to grow our technical support team.

We haves offices in Glasgow, Dublin & Belfast with this position based in our Glasgow office at 300 Springhill Parkway, Glasgow, G696GA.

This is a hybrid role which will be part office based and part field based. This is also a new role with huge potential to progress in to our full field based engineer team.

Key Responsibilities:

Ensure the highest quality of service is provided at all times through calls & emails with strict adherence to agreed service levels Providing a first line support service to our customers in a professional manner Taking ownership of customer enquiries and managing to completion (enquires will vary but will mainly concern the customer's mobiles, phone system, broadband) Customising phone systems remotely as per customer requests Troubleshooting faults with regards to the customer's phone system, broadband & mobiles Contribute to the continuous improvement of current processes and procedures When required, attend customer sites to further diagnose faults with telecoms and IT hardware and software.
The Person, We are looking for someone who has the following skills/experience:

Technically minded with strong problem-solving skills Excellent interpersonal, communication and influencing skills Highly organised, logical and methodical approach to work An emphasis on accuracy and attention to detail Identify and act on opportunities to improve the customer experience Energetic and positive outlook is a must Advantageous to have experience within telecoms industry but not essential A full UK Driving licence.
Job Types: Full-time, Permanent

Salary: 24,000 - 26,000 per year depending on experience.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Company pension Cycle to work scheme On-site parking Private medical insurance Store discount
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 11/07/2025