Job Description

Junior Underwriter

Otley

: Wharfebank Mills, 55-60 Pegholme Dr, Ilkley Rd, Otley LS21 3JP

About Us:

DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 33 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.

We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in colleague development.

About the Role:

As a Junior Underwriter within DSG Prestige, you will play a key role in supporting the Underwriting process, working closely with Sales and the Payouts team to ensure a seamless experience for both dealers and customers.

You will be responsible for assessing and underwriting finance applications, ensuring decisions are made in line with policy and with the best customer outcomes in mind. This includes liaising directly with Sales, dealerships, lenders, and customers to gather the required information, request documentation, and provide timely updates throughout the process.

Your ability to communicate clearly and professionally, both over the phone, via SMS and email, will be essential in delivering a five-star service. You'll also act as a reliable support to your team and line manager, contributing to a collaborative and customer-focused environment.

Essential Skills - Our ideal Candidate will have:

Excellent communication skills and confident telephone manner Comfortable working in fast paced environment Strong administration and numerical skills Good organisational skills and attention to detail Eligible to work in the UK

Desired Skills:

Experience within the finance Industry Self-motivated and organised Team player Desire to learn new skills

Responsibilities:

Underwriting & Proposal Management

Action and assess new proposals, prioritising workflows based on customer needs and business requirements. Underwrite finance applications in line with company policy and regulatory requirements. Adhere to strict confidentiality and data protection standards.

Stakeholder Communication & Support

Collaborate with Sales and the Payout team to progress deals efficiently from submission to completion. Maintain proactive communication with sales, dealers, lenders and customers, ensuring all parties are kept informed at every stage. Support your team and line manager with day-to-day tasks and contribute to continuous improvement initiatives.

Documentation & Process Management

Request supporting documentation, ensuring accuracy and completeness. Review additional information before submission to lenders to ensure it supports the proposal. Chase lenders for decisions and follow up on outstanding invoices to progress deals swiftly. Assess dealerships to ensure they meet the company's criteria

Service Excellence & Compliance

Deliver exceptional customer service with a focus on attention to detail, product knowledge, and clear communication. Adhere to strict confidentiality and data protection standards.

Working here:

Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn't just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP's and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves. Our bright and spacious campus has a range of exercise equipment which all colleagues have access to.

We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It's Bigger Than This.

Colleagues are invited to host corporate guests in our executive box at the Co-op Arena, where there are fantastic line-ups!

We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.

Benefits:

Hybrid Work Option (after probation) 25 Days Holiday, Plus Bank Holidays Private Medical Insurance Company Pension Scheme Life Insurance & Bereavement Service Wellness Programs Mental Health Champions Cycle to Work Scheme Free parking Company Suite at the Co-op Live Arena Company Events

About You:

Methodical, patient, process driven individual with great communication skills. A confident team player is essential along with the ability to work independently.

Experience working within the finance sector would be preferred, but is not essential. You will have administration experience, be analytical, organised and have excellent communication skills.

Essential skills:

Excellent communication skills Confident team player Ability to work independently Attention to detail Analytical Organised Confident telephone manner Customer service/ Administration experience Process-driven Methodical and patient Experience in the motor finance sector (preferred but not essential)

Education

:

GCSE or equivalent (preferred)
DSG is committed to treating customers fairly.

Job Type: Full-time

Pay: From 25,063.35 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay Work from home
Application question(s):

Our offices are based in Otley. Is this a manageable commute should you be successful?
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Reference ID: OTELY 07.25