Job Description

Job Summary:
As a member of the product team, you'll work with product managers, engineers, and stakeholders to develop next-generation product features, with a focus on AI and Automation workflows. You'll champion user needs through interviews and usability testing, collecting qual and quant data from both internal and client groups. You will also be involved in building prototypes and mockups to support the test process.
Responsibilities:

• Practice research on UX best practices for applications
• Lead contextual user interviews and usability tests to validate design decisions
• Oversee the framework for testing and surveys in platforms such as Appcues, AHA and Ballpark
• Present your findings and analysis back to the business to inform the business roadmap
• Develop an understanding of business needs in areas such as Finance, Telecoms, Mobility, SaaS and Payment Management
• Create mock-ups, and interactive prototypes using Figma
• Collaborate with product stakeholders, business, and technology teams, helping lead their understanding of the user requirements through research data and personas

This role is required to travel to the Tunbridge Wells office.
Education:

• Bachelor's degree or equivalent professional experience

Experience and Training:

• Experience in UX research and design, ideally with B2B products and AI features

• Ability to translate complex user data into clear product direction
• Excellent communication skills - comfortable presenting to and collaborating with internal stakeholders and clients
• Highly organised, self-motivated, and able to manage multiple projects and deadlines
• Experience in data visualisation
• Expertise around controlling and publishing user research

Technical Knowledge:

• Foundation in user research, test creation and visual design
• Proficiency in Figma (essential)
• Familiarity with agile methodologies and design sprints

Critical Thinking
Independent level of problem-solving ability. Resolves semi-complex problems that require independent judgment.
Supervision of Others
No supervisory responsibility
Benefits

• Private Healthcare for you and your immediate family
• Gym Membership at Nuffield Health or equivalent
• Life Insurance (pay out being 4 times your salary)
• Competitive Paternity and Maternity Package
• Team Building Budget and Employee Events
• Office Drinks, Snacks, Coffee etc.
• Volunteer Day
• Flexible Bank Holiday Policy

Please note that candidates must have the right to work in the UK now and in the future as Calero are unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.
Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Skills Required