Job Description

Job summary

Main duties of the job

The PCN Cancer are Coordinator will support GP practices within the Primary Care Network, working within professional and clinical boundaries as part of an established multi-disciplinary team to deliver timely and personalised care for patients, and deliver key objectives of the Primary Care Network DES.

This post will particularly be supporting the early cancer diagnosis and cancer care quality improvement work by supporting practices to improve their processes, achieve their targets and working with patients to help them ensure they have the right support at each stage of their journey.

Please note that the hours for this job will be between 15-20 hours per week and the pay will be dependant on the successful applicants experience.

About us

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.

We are currently a GP partnership of 29 practices with 38 surgeries. 110 GP partners in Our Health Partnership serving around 210,000 patients in Birmingham, Wolverhampton and Shropshire.

The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets. It has the resources to develop innovative services and effective partnerships with local hospitals and care services. And it can access new funding streams that are only available to large GP organisations.

Job description

Core responsibilities

Support practices to deliver their quality improvement plans for early cancer diagnosis. Develop and embed systems across the network to improve cancer screening uptake, liaising with external agencies as appropriate. Utilise population health intelligence to proactively identify and work with patients newly diagnosed with cancer and on the cancer register to deliver personalised care; Ensure patients receive a Cancer Care review in line with national defined timescales and targets. Support the practices in your PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses. Support patients to utilise decision aids in preparation for a shared decision-making conversation; Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalized care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person; Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care; Support people to take up training and employment, and to access appropriate benefits where eligible; Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure; Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level; Explore and assist people to access personal health budgets where appropriate; Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; Support the coordination and delivery of MDTs within the PCN. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN; Raise awareness within the PCN of shared-decision making and decision support tools; Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Safeguard patients by ensuring organisations and groups to whom its Care Coordinator directs patients have basic safeguarding processes in place for vulnerable individuals and provide opportunities for the patient to develop friendships and a sense of belonging, as well as to build knowledge, skills and confidence.

Other responsibilities

To act at all times in an anti-discriminatory manner To be able to plan and respond to workload according to operational priorities To support the delivery of these functions across wider locality areas where necessary To undertake any training required in order to maintain competency including mandatory training To contribute to, and work within a safe working environment. The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practice's equal opportunity policies and procedures The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

Communicate effectively and sensitively and use language appropriate to a patient and carer/relative's condition and level of understanding Effectively use all methods of communication and be aware of and manage barriers to communication Effectively recognise and manage challenging behaviours, carers and or relatives Provide information to patients, their carers and/or relatives on behalf of the team

Supporting Care Delivery

Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc. Follow through with service users and others involved to ensure all services and care arrangements are in place

Autonomy/Scope within Role

The post holder will be required to work within clearly defined organisational protocols, policies and procedures

Key Relationships

Key Working Relationships Internal:

Clinical Lead for the MDT GPs and General practice teams within the PCN PCN Clinical Director MDT members including but not exhaustive: Clinical Pharmacists, technicians, Physician Associates, Physios, Paramedics, Social Prescribing Link Workers,

Key Working Relationships External:

GPs from neighbouring PCNs

Service providers

Social care

Voluntary services

Patients/service users

Carers/relatives

Health and Safety/Risk Management

The post-holder must comply at all times with the organisation and Practice's Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisation's Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Agreement

This job description is intended as a basic guide to the scope and responsibilities of

the post and is not exhaustive. It will be subject to regular review and amendment as

necessary in consultation with the post holder.

Person Specification

Qualifications

Essential

GSCE grade A - C (or equivalent) in Maths and English, or higher level qualification

Desirable

NVQ3 in Health & Social Care

Experience

Essential

Experience in a patient/customer facing role Experience of administrative duties

Desirable

Experience of working in primary care Experience in use of databases Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality Working in a busy and demanding environment whilst delivering in a timely manner Understanding of health and social care processes

Skills & Abilities

Essential

Due to our location, access to a vehicle and ownership of a full, clean driving licence is essential Excellent interpersonal and communication skills Empathy and listening skills Prioritisation skills Evidence of excellent knowledge of Microsoft Office Able to deal with service users sensitively Able to work as part of a team Ability to analyse and interpret information and present results in a clear and concise manner Excellent organisational and administration skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)

Job Types: Part-time, Permanent

Benefits:

Company pension Employee discount Enhanced maternity leave On-site parking Sick pay Work from home
Ability to commute/relocate:

Kingstanding: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road