Job Description

Key Account Co-Ordinator

Reports To:

Customer Service Team Leader

Liaises With:

All Departments

Job Purpose

The Co-ordinator will deliver a first-class service to our customers through excellent management of a portfolio of allocated accounts. This role involves close interaction with planning, production, and operations to ensure the business consistently provides a high level of customer service. The Co-ordinator will be responsible for the efficient, effective, and continuous improvement of their account portfolio, delivering a high-quality customer experience in line with business objectives and departmental targets.

Specific Responsibilities

Manage a full portfolio of accounts as allocated Ensure that procedures within the department are followed Ensure departmental targets and KPIs are achieved through account management Provide concise and timely information to both customers and company members Work closely with the external accounts manager to meet customer needs and expectations Accountable for launch management on their portfolio of accounts Support the ethos of team working within the department Ensure regular and effective communication across all areas to achieve common business aims Liaise with customers as required, including off-site visits Proactively develop solutions to departmental issues Identify issues and recommend adjustments or resolutions Grow product knowledge through training and collaboration with internal departments Monitor aged stocks, pre-aged stocks, overdue reserves, unreleased reports, WIP status, extras tracker, and Pack works tasks to meet company KPIs Manage board reserves effectively Ensure attention to detail and accurate data/pricing transfer from order to invoicing Conduct full handovers when on annual leave Assist in covering accounts when colleagues are on leave Perform any other duties as directed by the Customer Service Team Leader/Trainer

Skills & Qualifications

Excellent customer-facing skills First-class telephone manner and communication skills (written and verbal) Highly organised Expert communicator with proven ability to influence improvement across departments Ability to work under pressure and deliver high standards Self-motivated with the ability to motivate others Quick and accurate information processing Strong attention to detail Excellent organisational and time management skills Personal integrity Experience in a fast-paced environment (FMCG preferred) Strong commercial awareness and business acumen Proficient in Microsoft Word, Excel, and Outlook Skilled in organising, planning, and prioritising workload to achieve KPIs Ability to identify opportunities for process improvements Experience reviewing and improving procedures

Interpersonal Skills

Highly responsible, reliable, and flexible with a strong work ethic Ability to work in a highly pressurised environment Effective prioritisation and adaptability Punctual, presentable, and dependable Sense of urgency and drive Analytical thinking and results-focused Positive attitude and commitment Ability to build effective working relationships Influential and innovative Strong problem-solving and decision-making skills Forward-thinking and able to see the bigger picture

Core Values

Integrity

- Acts with honesty, leads by example, keeps promises, and respects policies.

Relationships

- Communicates openly, considers others, and values diverse ideas.

Accountability

- Takes responsibility, acts with initiative, and strives for improvement.

Teamwork

- Shares goals, supports others, and celebrates success.

Respect

- Values unique skills, listens actively, and maintains a supportive environment.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Manufacturing: 1 year (preferred) Customer service: 1 year (required) Fast Paced environment: 1 year (required)
Work Location: In person