Job Description

Key Account Director

Contract: Government

Location: London, E14 9SH

Hours of work: 37.5

Contract Type: Permanent

We are looking for a strategic and proactive Key Account Director to lead the delivery of complex, high-value facilities management contracts across multiple sites.


This is a senior leadership role with responsibility for portfolios worth up to 50 million, requiring a strong commercial mindset, operational excellence, and a people-first approach. If you thrive in fast-paced environments and have a passion for building lasting client partnerships, this could be the perfect opportunity.

As the Key Account Director, you will oversee the successful delivery of facilities services, ensuring client satisfaction, compliance, and commercial growth. You'll lead large, diverse teams and work closely with senior stakeholders to deliver innovative, value-driven solutions.

Key Responsibilities

Manage large, complex FM contracts across multiple sites, ensuring KPIs and SLAs are met. Build strategic partnerships, align service delivery with client goals, and support contract retention. Lead facilities services (e.g., cleaning, maintenance, security), ensuring legal and safety compliance. Own full P&L responsibility, drive efficiencies, and produce internal/external financial reports. Mentor operational managers, oversee workforce planning, and foster an inclusive workplace culture. Identify growth opportunities, support bids and renewals, and champion innovation.

Professional and Personal Competencies/Qualifications

Proven experience managing high-value contracts (up to 50m). Background in service industries; FM experience desirable but not essential. Strategic thinker with commercial acumen and adaptability in complex environments. Demonstrated success in leading large, diverse teams and developing talent. Experience in SLA/KPI monitoring, financial reporting, and client engagement. Robust understanding of Health & Safety (IOSH certification desirable).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person