Job Description

Location: Bolton, BL6 6SU

Hours of work: 40

Contract Type: Permanent

We're looking for a Key Account Manager to help deliver operational excellence across a major UK retail portfolio.


Working alongside the Head of Retail and Compliance, you'll ensure all KPIs and SLAs are met for hard and project services, while driving continuous improvement and compliance across all sites and systems.


This is an ideal opportunity for a facilities management professional looking to take the next step in their career.

As Key Account Manager, you'll lead the delivery of both planned and reactive services across our client's branch network, ensuring business continuity and a seamless customer experience at all times.


You'll also focus on strengthening client relationships, hitting financial and operational targets, and maintaining top-tier HSEQ performance.


Leading a team of both in-house and subcontracted experts, you'll create a culture of high performance and service excellence.

Key Responsibilities

Proactively chase and manage outstanding jobs to ensure timely completion Ensure KPI targets are consistently met or exceeded Handle escalations swiftly and professionally Organise and coordinate out-of-hours works Provide support across technical projects and initiatives Monitor finances and support budget tracking Collaborate closely with KAN Managers to support operational delivery Own core processes and data that underpin technical service delivery across the account

Professional and Personal Competencies/Qualifications

Strong FM experience, ideally gained in a large, fast-paced organisation Familiarity with Hard FM operations and terminology Ability to work efficiently within structured processes Experience supporting banking or retail clients is advantageous FM-related qualifications are desirable Engineering qualifications not required Proven ability to manage data and support technical delivery functions

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person