Job Description

Key Account Manager

We have a fantastic opportunity here at HAG for a Key Account Manager who is passionate about customer experience to join our Operations team

About the role:

The purpose of this role is to be a dedicated point of contact for our corporate key accounts, providing support and management for the maintenance, repairs and new installations of security, fire and environmental doors across the UK.

Being part of a small team, the day-to-day activities of the role are varied and will include:

Building strong, professional relationships with our customers Proactively manage jobs - prepare quotations for reactive works, arrange emergency callouts, book in jobs with our engineers and sub-contractors Managing maintenance contracts, including renewals Sales order processing and purchase order processing Updating customer portals

About You:

You are a highly motivated and organised person who enjoys working with people - both customers and colleagues. Passionate and enthusiastic, you bring your people skills into all your interactions and problem solving comes as second nature to you. You're not phased by multitasking and enjoy a challenge!

You are a natural team player who can work with under their own steam, managing their own workload. You are flexible and able to respond to customer needs as they arise. Attention to detail is one of your strengths.

You are computer literate and your communication skills, both verbal and written, are excellent. You probably have a customer service background or facilities management experience, but this is not essential as it is the skills and aptitudes that we are looking for.

About Us:

Founded in 1983, HAG Ltd has cultivated a legacy built on the pillars of reliability, integrity, and top-tier workmanship. As a second-generation family partnership, we have remained steadfast in our dedication to quality. Our portfolio spans roller shutters, sliding security grilles, industrial doors, fire shutters and curtains, automatic doors, gates, and barriers. We take immense pride in all aspects of our work, from system design to installation and commissioning, consistently upholding our rigorous standards.

Our reputation for dependable workmanship has made us the preferred supplier for numerous UK emergency services, including the Fire Service, NHS, Police, and Coast Guard. We leverage our extensive experience to guide and equip customers with the ideal products and services for their unique applications, always in full compliance with UK and EU regulations.

Our aftercare division offers a 24/7 nationwide repair service and annual maintenance contracts, extending warranties and prolonging the lifespan of door systems while reducing repair costs. With a global presence, we export to regions worldwide and provide training to local contractors in door system installation and maintenance when local representatives are unavailable.

Apply Today:

Take the next step in your career by joining a team that values your input and dedication. If you're ready to make an impact and share our commitment to quality, apply today for an opportunity that promises growth, challenge, and recognition. If you've got the skills and experience we are looking for, get in touch - we'd love to hear from you.

Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme
Ability to commute/relocate:

Bristol BS5 7UY: reliably commute or plan to relocate before starting work (required)
Experience:

Account management: 1 year (required) Industrial Door Industry: 1 year (preferred)
Work Location: In person