Job Description

The Opportunity

This role is about ownership, not account administration.

As a Corporate Account Manager at Workwear Express, you will take responsibility for a portfolio of high-value corporate customers. These are long-term partnerships, not transactional relationships. You will influence revenue, margin, service standards, and how we work with some of our largest customers.

You will not be micro-managed. You will be expected to think commercially, act with intent, and take responsibility for outcomes. If you value autonomy, accountability, and being judged on results rather than activity, this role will suit you.

You will work closely with design, production, warehouse, and customer service teams to ensure what we promise is exactly what we deliver. When that alignment works, it builds trust, retention, and growth.

This role sits at the centre of our customer promise.

About Workwear Express

Workwear Express is the UK's largest customised workwear retailer. We have been operating for over 36 years and are trusted by more than two million clients.

All production and fulfilment is handled from our 150,000 sq ft facility in Durham, the largest custom workwear production hub of its kind in Europe. Design, embroidery, print, packing, and dispatch are all managed in-house. This level of control is deliberate and is how we deliver consistency at scale.

We serve customers in over 100 countries, from local trades and SMEs to national contracts and global brands. Expectations are high. Reliability matters. Consistency matters.

We are part of Bunzl plc, a FTSE 100 business with revenues of more than 12 billion. That provides scale and stability. Day to day, however, we operate like a fast-paced e-commerce business. Decisions are made quickly. Standards are clear. Output matters.

This is a business that values pace, ownership, and people who take responsibility.

What You Will Be Doing

Growing and developing existing accounts

Build strong, long-term relationships with corporate customers Own contracts, pricing structures, and ongoing account support Identify opportunities to grow accounts beyond routine ordering patterns through new products, services, and improved supply consistency

Customer onboarding

Plan and manage structured onboarding for new corporate customers Coordinate timelines, milestones, and internal resources to ensure a strong start

Forecasting and performance

Forecast sales accurately Track account performance against targets Adapt plans to meet or exceed agreed objectives Produce clear, practical reports covering performance, trends, and opportunities

Contract and renewal management

Lead renewal discussions, including pricing and commercial terms Balance margin, risk, and long-term partnership value

Product and industry knowledge

Build a strong understanding of our product range and its application across different industries Confidently advise customers on the right solutions for their operational needs

Collaboration

Work closely with internal teams to ensure orders are delivered accurately, on time, and to expectation Represent the customer internally and the business externally

About You

You are commercially minded, relationship-driven, and comfortable taking ownership.

You do not need to be the loudest salesperson in the room. You do need to be organised, credible, and confident managing conversations around price, service, and expectations.

You will bring:

Experience in account management or B2B sales Strong commercial awareness and negotiation skills The ability to think strategically about account growth Clear, confident communication, written and verbal A genuine customer-first mindset A collaborative, team-focused approach The flexibility to adapt as customers and markets change

Working Pattern

A mix of home working, office time, client visits, and industry events UK travel required Full time, Monday to Friday

Salary and Benefits

35,000 per year Monthly bonus scheme Additional leave Company pension Cycle to work scheme Employee and store discounts Free on-site parking Referral programme

Experience

Preferred, not essential:

Account management, three years Sales, three years
This role is suited to someone who wants responsibility, visibility, and the opportunity to build meaningful corporate relationships inside a business that sets clear standards and expects people to meet them.

Job Type: Full-time

Pay: From 35,000.00 per year

Work Location: In person