Job Description

About Us

FaberExposizeUK is one of the fastest growing wide format printers in the UK. We have invested heavily in one of the most modern print facilities in the country and our focus on quality and customer service has helped us win multiple industry awards and achieve strong year on year growth.

We are now looking for an experienced Account Manager who can build long lasting client relationships, grow account spend and handle the fast pace of a busy production environment. You will be the main point of contact for your clients and play an important role in making sure they receive a smooth and reliable service from enquiry to delivery.

Position Overview

The Account Manager is responsible for managing a portfolio of key clients and ensuring their print requirements are handled quickly, accurately and professionally. The role involves quoting, order processing, artwork approvals, ongoing communication and identifying opportunities to increase spend across your accounts. You will work closely with our production team, international partners and external suppliers to keep everything moving.

Key Responsibilities

Client Interaction and Quoting

Act as the first point of contact for your allocated key accounts Understand client requirements fully before preparing quotes Produce accurate and competitive quotes and highlight relevant upsell opportunities Liaise with production, our international facilities and external suppliers to obtain quick and accurate information when quoting

Quote Follow Up

Follow up on all quotes within the agreed time frame to secure orders Understand reasons for unsuccessful quotes and use this to improve future performance Log all follow up activity within the Quote Follow Up task and provide any pricing feedback to the management team

Key Account Management

Build and maintain strong relationships with your clients Keep in regular contact and complete weekly account development calls Use the CRM to plan, track and manage all communication Provide clear technical advice on our full product range

Order Processing and Artwork Approvals

Process client orders quickly and accurately Work with administrators to keep workflow smooth and minimise delays Manage artwork approvals and make sure clients respond promptly so orders move into production without hold ups

Customer Retention and Growth

Contact lapsed clients to understand why spend has reduced and work to re engage them Identify opportunities to grow spend within your existing accounts Promote the full range of products and services to increase our share of their print requirements

Problem Resolution

Resolve customer issues within 4 hours by coordinating with internal teams or couriers Keep clients informed and handle all situations with professionalism and urgency

Customer Service Excellence

Provide a high level of customer service at every stage Maintain a friendly, positive and professional approach in all client interactions

Essential Skills and Experience

At least 2 years experience in a wide format printing environment or print management company Strong knowledge of substrates, print methods and finishing processes for retail, event and exhibition work A positive and proactive attitude when responding to client requests including non standard enquiries Strong negotiation skills to improve quote conversion Experience using quotation systems, MIS platforms and CRM software Excellent numeracy, communication and organisational skills

Benefits

Full time permanent position with a competitive salary Full training and ongoing development Pension scheme 25 days holiday plus bank holidays Birthday day off every year Free onsite parking Company and departmental social events
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

On-site parking Work from home
Education:

GCSE or equivalent (preferred)
Experience:

Account management: 2 years (required)
Work Location: In person