Job Description

Business Overview

With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

Role Overview

The purpose of our Key Account Managers is to maximise the revenue of the business through the effective and efficient management of accounts, ensuring ICE deliver the contractually agreed levels of service.

Key Responsibilities and Accountabilities:

Manage a portfolio of key accounts. Manage all aspects of the key accounts, including service calls, compliance and equipment deliveries. Support and lead in the key accounts project management aspect of new contracts Achieve sales targets for both revenue and activity. Presenting up to board level Quoting and negotiating at business levels Attending client meetings and holding review meetings Maintaining and expanding relationships with existing clients Ensuring that weekly/monthly reports are completed and submitted in line with the customers and management expectations. Working with the Head of Key Accounts and the Senior Board to deliver the highest possible level of service. Carry out site surveys in all industry sectors. Propose innovative equipment for specific needs. Develop relationships with customers at all levels. Demonstrate and train cleaning operatives and train the trainers on our product range.

Qualifications, Skills and Experience:

Strong people and presentation skills Creative writing and document preparation Good understanding and proficient use of Excel Excellent written and verbal communication skills Highly self-motivated and organised Energetic, engaging and positive approach to customers and colleagues Hands on, general all rounder Strong customer/people orientation Excellent customer relationship skills Proven track records in hitting and exceeding targets Diligent and focussed on meeting deadlines and customer expectations

Typical Performance Measures

Activity ratios Revenue monthly, quarterly, yearly Monthly review feedback

What we can offer you:

Extremely competitive salary plus commission Company car Employee discount site with discounts on retail, leisure and more Private medical insurance with Bupa Health Shield cash back scheme Employee Assistance Programme Life Assurance Enhance workplace pension scheme Long service awards Holiday buy back scheme Competitive annual leave package

Equal Opportunities

Our company are an equal opportunities employer and welcome applications from all suitable, qualified persons regardless of their sex, marital status, disability, religion, race, nationality, ethnic origins or social background.

If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.

Due to the large volume of applications received, we are unable to respond to every application. If you have not heard back from us within 14 days of your application, unfortunately, on this occasion, your application has been unsuccessful, but we would like to take this opportunity to wish you every success in your future job search.

Job Types: Full-time, Permanent

Benefits:

Company car Company pension Enhanced maternity leave Enhanced paternity leave Life insurance Private medical insurance Referral programme Store discount Work from home
Work Location: On the road