Job Description

Job Title:

Drainage Key Account Manager

Location:

Field-Based (London and Surrounding Areas) -- Office Base: NW4

Hours:

Monday to Friday, 8am-5pm

Salary:

35,000 + Commission (OTE 50,000-60,000)

Reports to:

Operations Director

About the Role

We're looking for an experienced and commercially minded

Drainage Key Account Manager

to take ownership of our key client relationships across London and the South East. You'll be the bridge between our operations and clients -- ensuring service excellence, identifying growth opportunities, and maintaining long-term partnerships built on trust and performance.

Based out of our NW4 office but predominantly field-based, this role is ideal for someone who thrives on face-to-face client interaction, has a keen eye for operational detail, and can spot opportunities to add value across planned and reactive drainage services.

Key Responsibilities

Manage and develop strong, lasting relationships with key drainage and maintenance clients. Act as the main point of contact for client accounts, ensuring high levels of satisfaction and quick resolution of any issues. Understand each client's operational needs and tailor our service delivery accordingly. Proactively identify areas for improvement, cost savings, or additional support. Work closely with internal teams -- including operations, scheduling, and finance -- to ensure smooth coordination and service delivery. Maintain an active pipeline of opportunities within existing accounts and identify potential new clients through referrals and networking. Prepare regular reports on account performance, service levels, and revenue growth. Attend client meetings, site visits, and reviews to ensure consistent communication and service alignment.

Requirements

Proven experience in

account management or client development

, ideally within drainage, facilities management, or property maintenance. Excellent communication, relationship management, and negotiation skills. Highly organised, self-motivated, and results-driven. Comfortable managing a field-based role with regular client site visits. IT literate with experience using CRM systems and reporting tools. Full, clean UK driving licence. References required.

Desirable

Knowledge of drainage systems, planned maintenance, and reactive repair processes. Background working with commercial property, facilities management, or construction clients.

What We Offer

Competitive basic salary with uncapped commission (OTE 50-60k). The opportunity to work with an established client base while driving business growth. Supportive team culture with real autonomy and accountability. Career progression within a fast-growing, professional, and service-focused company.
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Experience:

Account management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person