Job Description

Key Account Manager (KAM)

Reports to: Client Services Director


Regular Business travel is required for client visits and other business events/requirements

Job Summary:

The Key Account Manager (KAM) will be responsible for managing a portfolio of high-profile, high-value clients, with a total portfolio value of up to 5 million. The KAM will primarily engage with high-level procurement and contract teams, focusing on high future revenue and profit potential, and significant cross-regional account activities. The KAM will drive data-driven decision-making, ensure meticulous record-keeping, they will also act as business consultants and industry experts, providing valuable insights and guidance to clients.

Key Responsibilities:

Account Management

: Full ownership of a portfolio up to 5 million, including high-profile clients, including overseeing a portfolio of regional accounts led by Regional Account Managers (RAMs).

Strategic Planning

: Develop and execute comprehensive account strategies and improvement plans. Create detailed action plans highlighting key actions, owners, and delivery dates as agreed during monthly review meetings with the client.

Conflict Resolution:

Conduct escalation meetings and resolve major client conflicts, including escalations required from wider portfolio of Regional and Local Accounts.

Stakeholder and Partnership Management:

Manage relationships with senior stakeholders and report to the Client Services Director. Identify and mature partnership opportunities to grow the scope of work and improve customer loyalty.

Data-Driven Decision Making:

Utilise data to inform decisions and strategies.

Reporting and Presentations:

Prepare detailed reports and presentations for senior management and report to the Client Services Director on account performance and strategic initiatives.

Contract Management:

Secure renewals, negotiate pricing, and manage contracts end-to-end.

Consultative Role:

Act as a business consultant and industry expert, providing insights and guidance to clients.

Growth

and

Retention

: Focus on continuous improvement opportunities to ensure client retention and renewal.

Account

Documentation

: Capture high-level details regarding the account, including schedules, contract services, KPIs, existing client challenges, and contractual terms.

Meeting Management:

Attend and document meetings, keeping detailed records of discussions and decisions.

Line Management:

Oversee and manage the performance and development of Regional Account Managers (RAMs).

Qualifications:

Proven experience in key account management, preferably within high-value sectors. Strong understanding of procurement and contract management. Excellent strategic planning and execution skills. Strong communication and relationship-building skills. Commitment to social value and continuous improvement. Proficiency in data analysis and decision-making. Exceptional organisational and communication skills. Ability to coach and mentor junior account managers.

What's In It For You?

Hybrid working post-training (4 days a week in office, 1 day at home) 25 days annual leave plus bank holidays, this increases with your service Refer and Earn - Employee referral scheme and bonuses Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5) ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations. Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more Free breakfast, fresh fruit and tea & coffee provided daily

About Dals:

Everyone Understood


At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.


Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

Disability Confident Committed employer Armed Forces Covenant pledger Ministry of Defense Employer Recognition Scheme Awardee Mindful Employer Able Futures Member Accredited Real Living Wage Employer Employers Network for Equality & Inclusion member

We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. We believe that a diverse workforce enriches our organisation and contributes to our success.

Dals is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.