Job Description

FBS-Hormann has grown to become one of the leading providers of loading bay equipment, Industrial doors, Gates and Barriers throughout the UK and Ireland providing innovative and eco-efficient solutions.

We currently have a brilliant opportunity for a Key Account Manager to join our growing team.

Job purpose

To oversee all aspects of customer account management, operating as the lead point of contact for all matters specific to your accounts. Building and maintaining strong, long-lasting customer relationships.

Main duties

To abide by & promote health & safety, ensuring all approved policies & processes are followed. To take full ownership of jobs within the office, ensuring that each department functions and exceeds the service levels required by the customer, via liaison with relevant department managers in a constructive manner. To communicate on a regular basis with customers (to include weekly set reports). To act as the point of contact for customer service enquiries and issues. To provide DDL, DC and Retail Account Managers listing of outstanding quotation's To be the focal point for customer services for all customer chases and requests (the customer response is the responsibility of the account manager) To chase Purchase orders to facilitate jobs being completed to required customer expectations. To take ownership of the customer portal management (Verisae & others) to include Improvement and management of statistics Exception reporting Follow through and chasing of aged/aging jobs Assisting and guiding the office team on improving engineer's portal usage Regular communication with Customer account manager and feedback/reporting on progression with account. To implement change management for any alteration of customers processes (WGLLs, Bill on First Visit). To produce management statistics to customers and within FBS. To ensure weekly communications are held with all customers. To arrange/attend monthly/quarterly review meetings. To chase up outstanding debts for Finance. To take ownership of customer portal management to include. Management of statistics Follow through and chasing of aged/aging jobs Customer relationship management Recording of customer requirements regarding the modification of products and services Responsibility for key account-related turnover Cooperation with the product development area Presentation of new products and services Complaint management Planning of various marketing measures and events Be aware of customer goals Be well informed about markets, products, industries and technical developments Provide information about the quality of products and processes Work out new market strategies Analyse and show sales potential Optimize the price-performance ratio

Qualifications

GCSE Maths A-C Grade or equivalent

GCSE English A-C Grade or equivalent

Skills

Exceptional Customer Service Strong Communicator Organised, Time management Attention to Detail Relationship Building Ability to work to deadlines Discretion Flexibility Be able to think on your feet

Working Hours

Monday - Thursday 8:00am-16:30pm

Friday- 8:00am-16:00pm

Job Types: Full-time, Permanent

Work Location: In person