Job Description

About the Company

Bluestep was incorporated in 2010 and is based at Blisworth Hill Farm in the lovely Northamptonshire countryside, commutable from Northampton, Milton Keynes and surrounding areas. The business operates in design, merchandise, storage and fulfilment services providing varied solutions to a wide range of clients in the charity, healthcare, outdoor education, corporate and sports sectors. We are a progressive, forward-thinking company that prides ourselves on a first-class service.

The Charity Key Account Manager role

As a Charity Key Account Manager, you will play a vital role in managing, maintaining and building relationships between Bluestep and our partners. Your primary responsibility will be to ensure client satisfaction, develop loyalty and drive revenue and gross profit growth by understanding and delivering the clients' needs and effectively communicating with those clients as well as internal teams and suppliers. This role requires a proactive and strategic approach working with autonomy to influence clients while achieving significant results.

Main Responsibilities for the Charity Key Account Manager

As a Charity Key Account Manager, you will be managing a mix of key clients providing them with the full suite of Bluestep's services (design, merchandise, storage and fulfilment). You will immerse yourself within your charities, becoming an extension of their team, providing them with around the clock love & care to the point where these clients cannot imagine life without you.

Client Relationship Management:

Develop and maintain strong relationships with multiple clients, understanding their business goals, pain points, needs and challenges. Act as the main point of contact for clients, speaking to them regularly and ensure their enquiries, issues and requests are addressed promptly. Sensibly managing your client entertaining budget with business goals in mind

Customer Support

: Provide exceptional customer support to address any concerns, troubleshoot problems, and ensure clients receive high-quality service. Conduct regular client feedback sessions to assess their level of satisfaction, gather insights and identify areas for improvement. Address any issues or complaints raised by clients in a timely and efficient manner. Proactively identify potential problems, always having a plan B and work towards solutions to prevent negative experiences

Account Planning

: You have responsibility for creating and implementing a clear and measurable strategy for each client. Setting objectives and milestones for each client. Service clients on multiple levels, anticipating and influencing clients' wants and needs all year round. The emphasis is really being proactive rather than reactive with clients and focusing on spending more time with your clients. You consistently deliver growth by selling Bluestep's full suite of services across multiple charity departments such as community, challenge, individual giving, gaming, facebook fundraising and 3rd party. This will be measurable by the value and quantity of orders placed with you

Reporting:

You are adept at reporting and updating relevant sheets that provide updates to the business on performance of your client base. You understand targets along with your performance against these. You are able to articulate any movements, opportunities and risks week on week

Commercial Acumen:

Consistently achieve financial goals, in relation, but not limited to turnover and GP margin targets. Overall contributes to the commercial success of the business while positively contributing to the company ethos. Clearly focuses on successful order conversions, with margin in mind

Negotiation

: Negotiate terms and pricing with both suppliers and clients to maximize profitability for both the company and the client

Communication:

You are the bridge between both internal Bluestep teams and external client teams, collating information and using your knowledge to inform your clients. You are articulate and clear in your delivery, creating critical paths to manage complex projects seamlessly highlighting changes along the way. You manage stakeholders effectively, keeping the Charity Account Director up to speed with client plans and escalating any potential risks to the business through regular conversations and follow ups

Bulk Orders/Stock Portal:

You accurately deliver client bulk orders navigating the lifecycle of the bulk ordering process. Where applicable you utilise Bluestep's stock management portal to influence client orders

Account Executive support

: You offer support to the Account Executive(s) with guidance and advice, demonstrating company best practices all the time. Assisting on client calls demonstrating best practice in generating rapport and collecting relevant information to best influence the project with example follow up. You positively influence the wider team and regularly feed back to the Charity Account Director on progress or areas of improvement

Autonomy:

There is the expectation that as Key Account Manager you are able to successfully manage your day-to-day workload and have a proactive behaviour to clients. This will include spending quality time working from client's offices and attending their events as you become an extension of their team. You will have support from the Charity Account Director when required and in providing strategic guidance and support to deliver complex projects

Social Media Activity:

You continually develop your professional profile on LinkedIn - positively engaging with clients and industry professionals while contributing to the business's social media posts and projects. You promote successful campaigns and are constantly looking for ways to shout about projects you have been involved in

The Bluestep Way:

Seamlessly implements Bluestep's love and care principles with clients.
Overall, you will be responsible for building unbreakable relationships with clients and becoming a significant contributor to the overall growth and success of the company. Effective communication, incredible organisation, and a strong demonstration of commercial acumen are crucial for success in this role.

The above list is not exhaustive and additional duties relevant to the post or the individual's experience may be required from time to time. Variation may occur to the duties and responsibilities at the request of the Managing Director without changing the general character of the post. Any variation will be discussed first.

Charity Key Account Manager Experience & Knowledge

University Bachelor's Degree level in a relevant field Experience working for/with charities and a knowledge base to understand how they operate and what their needs will be (desirable) Client-facing experience, loves to get on the phone to speak to contacts and has a natural ability to present and nurture relationships (essential) At least 3 years' experience of account management, customer service or a related field (essential) Previous employment in design/promotional merchandise businesses or associated roles (desirable) Proven track record of developing customer relationships and spend Previous dealings with supply chains Technology proficient (Microsoft Excel and CRM systems such as Synergist)

Charity Key Account Manager Personal Skills & Attributes

An abundance of energy, passion and enthusiasm Excellent teamwork skills Excellent verbal and written communication skills Quick learner Problem-solver and adaptable to certain situations Ability to interpret client briefs Time management Strong commercial acumen Target driven Confident negotiating prices with both suppliers and end users High standards of integrity, service delivery and customer care Personable and fun to work with

On offer for the Charity Key Account Manager

Starting Salary: 36,000 per annum Inclusion in our Profit Share Scheme (paying out up to 15% of basic salary) upon completion of 6-month probation period NEST Pension scheme (Bluestep contribution of 5%) 24 days of Annual Leave plus Bank Holidays (increasing to 29 days upon completion of 2 years' employment) Free onsite gym membership Enhanced Maternity & Paternity pay (upon completion of 2 years' employment) Private Healthcare (upon completion of 2 years' employment) We allow one day of remote working each week (increases to two days once 6 month probation period is complete) Some travel/overnight stays will be expected Attendance at industry, company and client events (outside of working hours) will be expected as part of this role Plus many more benefits included in our Perks Guide

To apply for the Charity Key Account Manager Role

Please follow the Indeed process for applying.

Application deadline: 14th November 2025 Stage 1 Interviews (Teams): Once application received and successfully through initial screening process Stage 2 Interviews and Presentation (Face-to-Face): if successfully through Stage 1 interview.

Start date: January/February 2026

Equal Opportunity Statement

Bluestep is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to those factors. We welcome and encourage individuals from all backgrounds to apply for this position.

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs On-site gym On-site parking Paid volunteer time Private medical insurance Profit sharing Work from home
Education:

Bachelor's (preferred)
Experience:

Account management: 3 years (preferred)
Work Location: Hybrid remote in Northampton NN7 3DB