Job Description

Careers at LoughTec

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Join a Team That Puts People First

At LoughTec,

people are our greatest asset

. Technology drives progress, but it's people who make it happen. We've built our success on strong relationships, not just with our clients, but within our own team. Collaboration, trust, and people helping people sit at the heart of everything we do. That's why we're always looking for talented individuals who want to grow their careers in a dynamic, forward-thinking, and supportive environment.

A Culture Built on Trust and Inclusion

We believe that

great teams build great companies

. At LoughTec, we work hard to achieve the goals we set for both our clients and ourselves, but we do it in a way that prioritises balance, respect, and personal growth. Our culture is

inclusive, supportive, and empowering

, where every individual is valued, respected, and encouraged to bring their best self to work.



Diversity is more than a buzzword for us. We recruit and employ based on

merit, talent, and potential

, creating a workplace where people from all backgrounds can thrive. Whether you're an experienced cybersecurity professional, an IT specialist, or just beginning your career journey, we provide a safe and inclusive environment where you can build meaningful work and long-term career progression.

Work-Life Balance That's Real

We know that people do their best work when they have space to live well. That's why we actively

support work-life balance

through flexible policies and benefits. Our team has the potential to work remotely when required, allowing for greater flexibility without compromising collaboration or service delivery.



We offer

generous holiday allocation

, time off for personal appointments, and respect for life outside of work. Our approach is simple: when our people feel trusted and supported, they achieve more for themselves, their families, and our clients.

A Learning and Growth Mindset

The cybersecurity and IT landscape moves fast, and so do we. We foster an environment of

continuous learning

,

creativity

, and

professional development

. At LoughTec, you'll have opportunities to gain new skills, work with cutting-edge technologies, and pursue industry-recognised certifications.



We encourage innovative thinking, cross-team collaboration, and active contribution to projects that make a difference. Whether it's through structured training, mentorship, or real-world problem-solving, you'll be supported in achieving your full potential.

Why Work With Us

Joining LoughTec means becoming part of a

forward-thinking, people-focused organisation

that is leading the way in IT and cybersecurity solutions across Northern Ireland, Ireland, the UK, and internationally. We combine the

agility of a close-knit team

with the

impact of working with major brands

and critical infrastructure clients. Our team plays a direct role in helping businesses stay secure, resilient, and future ready.

We're Always Looking for Top Talent

Even when no roles are actively advertised, we're always interested in speaking to exceptional people who want to be part of our journey. If you're exploring a new career opportunity in IT or cybersecurity, or if you simply want to learn more about what life at LoughTec looks like, we'd love to hear from you.



Please reach out to us in confidence through our

Contact Us

section, and our team will be in touch to discuss potential opportunities.

Current Opportunities

All roles listed below are

direct internal hires

with LoughTec. We believe in hiring people who align with our important core values, are committed to excellence, and want to make a tangible impact in their field.



If you're ready to grow your career with a company that values people as much as technology, explore our open roles or enquire below today.

Key Account Manager

Location:

Omagh, Co. Tyrone

Reports To:

Director of Sales

Company Overview

LoughTec is a leading provider of

Managed IT Services and Cyber Security solutions

to businesses, organisations, and public sector bodies across the UK and Ireland. We help clients protect their data, secure their systems, and futureproof their operations through proactive technology solutions.



Following significant growth and expansion, we have now created a new role for a

Key Account Manager

to strengthen our client relationships and drive excellence across our growing portfolio. This is a pivotal role for an individual who combines commercial focus, technical aptitude, precision in reporting, unrivalled relationship management along with C-suite presenting skills coupled with a commitment to delivering exceptional customer experience.

Role Purpose

The

Key Account Manager (KAM)

is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess

strong attention to detail

, the ability to

translate technical data into actionable insights

, and a desire to continuously expand their technical knowledge within the IT and cyber security sector.



You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution.

Key Responsibilities

Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional communication. Develop a deep understanding of each client's environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular

MBR & QBR

account reviews, performance reports, and presentations

(PowerPoint / dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical certifications relevant to LoughTec's product portfolio and partner ecosystem. Stay informed of market trends, competitor activity, and emerging technologies in IT managed services and cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence.

Essential Criteria

Minimum of

3 years' experience

in a

Key Account Manager, Customer Success, or Technical Account Management

role in a sales & technical environment. Proven ability to manage complex client relationships and deliver consistent value through strategic account management. Strong

attention to detail

, with an analytical mindset and the ability to interpret and communicate technical data clearly especially in CRM, Multiple Product systems, Excel, PowerPoint. Demonstrated competence in

reporting, PowerPoint presentations

, and data-driven storytelling. Excellent

problem-solving and issue resolution

skills, with a proactive and accountable approach. Ability to

self-learn and understand complex IT and cybersecurity products

and services quickly whilst being supported and trained also. Highly organised, with strong planning, prioritisation, and time management skills. Advanced proficiency in

Microsoft Office (Excel, Word, PowerPoint)

and familiarity with CRM systems. Strong interpersonal and communication skills, capable of engaging at both operational and senior executive levels. Self-sufficient and capable of working both independently and collaboratively within a high-performance team. Eligible to pass an

Access NI background check.

Desired Criteria

Previous experience in

IT managed services, cybersecurity, or technology channel environments

. Experience with

data-driven account management, SLA reporting, or service delivery metrics

. Current or planned

industry learning and/or certifications

Why Join LoughTec?

Work with a forward-thinking team at the forefront of cybersecurity and managed services. Ongoing professional development, including funded certifications and industry training. Opportunity to influence high-value client relationships and shape the company's growth trajectory. Competitive salary and benefits package, with clear progression pathways. *

Application deadline date : 17:00 Friday 28

th

Nov 2026