Job Description

Join Our Team as a Key Account Manager - UK Mail (Part of the EVRi Group)

Are you a talented, commercially minded account leader with solid Downstream Access experience and a proven ability to build long term client relationships?


Do you bring a strong blend of strategic, operational, data, and client-facing skills, shaped by the print, mail, and fulfilment industry?


If so, we're looking for YOU, read on!


At EVRi Premium, we're redefining mail and parcel delivery across the UK. As part of the wider EVRi Group, we combine scale, innovation, and operational excellence to deliver tailored mail and logistics solutions for some of the UK's most complex and high-value customers.


We're looking for an established Key Account Manager to take ownership of a strategic corporate portfolio and play a pivotal role in shaping the future of our client relationships. This is a high impact, customer facing role for someone who knows the full end-to-end mail journey and can drive commercial growth through exceptional outsourced services, strategic client engagement, and continuous service improvement.


This is a permanent, full-time, remote role with a competitive salary and benefits package.

Come and join the UK Mail Commercial Team!

Reporting into the senior commercial leadership team, the Key Account Manager is a strategic and key contributor to revenue growth, customer retention, and service excellence across UK Mail operations.


You'll work closely with Operations, Product, Commercial, and Implementation teams to align customer needs with our evolving mail proposition. From managing RFPs and negotiating commercial terms to overseeing SLAs and driving continuous improvement, you'll be trusted to lead from the front and deliver results.



This role is centred around someone with strong mailing house experience, who understands mail production, data, compliance, and postal services, and can confidently translate operational capability into compelling client solutions.

What You'll Be Doing

Own and grow a portfolio of high-value corporate clients, delivering against revenue, volume, margin, and SLA targets Build and execute strategic account plans to retain, develop, and maximise client relationships Lead commercial negotiations, pricing reviews, and contract renewals Manage and support RFPs and tenders, producing high-quality written submissions Act as the primary escalation point for key clients, working with Operations to resolve issues and enhance service delivery Oversee performance reporting, forecasting, and MI, turning insight into action Drive postage, process, and operational efficiencies to improve profitability without compromising service Support onboarding and implementation of new accounts, ensuring a smooth transition into live service Ensure compliance with UK Mail requirements, including forecasting accuracy, payment terms, and data standards Capture customer insight to support product development and proposition evolution Maintain accurate CRM records and contribute to wider commercial best practice

What You'll Bring

As a prerequisite you will exhibit 4+ years demonstrable experience in senior account management within a UK mailing house, postal, print, business services environment Strategic understanding of UK mail services, including production, data handling, compliance, and SLAs Experience managing complex, high-value contracts in regulated sectors such as financial services or government Strong analytical skills, with confidence using Excel for financial and performance reporting Proven experience leading strategic RFP and tender responses Confident, credible client-facing presence with strong influencing skills Commercially focused, detail-oriented, and comfortable working at pace Collaborative approach, able to align customer needs with operational delivery

Why Join Us?

At

EVRi Premium

, we know we only grow if our people do too. We're committed to creating a truly inclusive and diverse workplace where everyone can bring their whole authentic selves to work.


We're on a journey to better represent the customers and communities we serve, removing barriers and ensuring everyone is valued for who they are and what they bring.

We are EVRi. Where everyone is welcome.

We're excited for the future. Let's deliver it together

Reference Number: HER1159794-4065633



Location: Remote