Job Description

About the role
As a results-driven Key Account Manager, you will build strong relationships with customers, helping them grow their businesses and positioning Booker as their preferred wholesale catering partner.
You will drive sales and volume growth with both existing and new group customers by identifying opportunities and delivering tailored catering solutions.
There will also be a requirement to manage and lead tender proposals through to submission working in collaboration across internal depts to support completion. By staying attuned to customer feedback, you will ensure their voices are heard across the business, contributing to the continuous improvement of our catering proposition.
Main Responsibilities

• Execute strategic sales plans to achieve company targets
• Build and maintain strong customer relationships with regular diarised updates
• Identify opportunities to increase repeat basket spend with existing customers
• Own the commercial proposition with regular price reviews where applicable
• Identify new market opportunities and expand group customer base
• Collaborate effectively with the branch support team to drive customer satisfaction
• Understand the food service market and engage new customers and increase sustainable market share
• Maintain excellent product knowledge and understand profitable, sustainable product mixes
• End to end tender proposals through to submission
• Provide exceptional customer service and support
• Monitor and report on sales performance, adjusting strategies as needed
• Stay updated on industry trends and competitor activities
• Provide constructive feedback through appropriate channels
• Role model the win together behaviours
• Align sales strategies with business objectives through feedback to the product team

You will need
Experience relevant for this job:

• A proven success in business development and B2B sales within group customers
• Experience in the catering wholesale or hospitality with exposure to tender completion
• Ability to learn local catering industry and market dynamics
• Proficiency in Microsoft Office 365 and confidence in using data and tools to inform strategy
• Enthusiasm for the catering industry and a commitment to excellence
• Self-motivated and goal-oriented, with a strong desire to achieve targets
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Ability to adapt to varying external and internal stakeholders
• Capability to work independently and as part of a team

Relevant skills relevant for this role:

• Active listening to understand customer needs and provide solutions
• Relationship Management: Quickly build rapport and understand customer drivers, adapting your style as needed
• Resilience: Handle rejection and maintain a positive attitude, learning and adapting from each situation
• Knowledgeable: Quickly understand our products, club cards, and rewards to overcome challenges
• Agile: Adapt focus quickly, especially regarding competition, to meet customer needs
• Positive Attitude: Maintain a proactive, can-do approach and demonstrate a growth mindset
• Organised: Plan daily activities and prioritise effectively
• Collaborate/Influence: Challenge effectively while maintaining strong cross-functional relationships to achieve common goals
• Be a team player, sharing experience and knowledge
• Confident in presenting to a wider audience

What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Skills Required