Job Description

Key Account Operations Specialist

Snuggle - Sustainable Garment Decoration | Peterborough

About Snuggle

At Snuggle, we're revolutionizing the garment decoration industry with a bold mission: eliminating textile waste through innovative digital, on-demand solutions. We're not just another printing company--we're sustainability pioneers creating meaningful change in how the world thinks about custom apparel. Join a purpose-driven team where your expertise directly contributes to environmental impact while delivering exceptional customer experiences.

The Opportunity

We're seeking an exceptional

Key Account Operations Specialist

to become the strategic liaison between our most valuable clients and internal operations. This isn't just a customer service role--you'll be the operational architect ensuring seamless experiences for our key trade and print-on-demand partners who drive significant business growth.

Reporting to a founding director, you'll play a pivotal role in scaling our service excellence while maintaining our commitment to sustainability and innovation.

What You'll Achieve

Strategic Account Stewardship

Partner with high-value key accounts to optimize their order processes and drive mutual success Proactively identify opportunities to enhance client satisfaction and operational efficiency Serve as the primary escalation point for complex account issues, ensuring swift resolution

Operational Excellence

Collaborate cross-functionally with production, fulfillment, and design teams to streamline workflows Analyze service performance data and customer insights to drive continuous improvement initiatives Develop and maintain processes that support scalable, sustainable growth

Performance & Innovation

Monitor and report key performance indicators to senior leadership Champion innovative solutions that align with our sustainability mission Contribute to strategic decision-making through data-driven insights and client feedback

What We're Looking For

Essential Experience

3+ years

in account management and/or senior customer service roles, preferably in print-on-demand, e-commerce, or garment decoration industries

Proven expertise

with Shopify platforms and API integrations (2+ years minimum) Demonstrated proficiency with CRM/helpdesk systems and data analysis tools

Core Competencies

Exceptional communication skills

: Ability to build relationships with C-level clients and internal stakeholders

Strategic problem-solving

: Track record of turning challenges into opportunities

Analytical mindset

: Experience using data to drive operational improvements

Collaborative leadership

: Success working cross-functionally in fast-paced environments

Cultural Fit

Genuine passion for sustainability and ethical business practices Entrepreneurial mindset with ability to thrive in a growing, purpose-driven organization Detail-oriented approach with commitment to operational excellence

Why Join Snuggle?

Impact & Purpose

Drive meaningful environmental change through innovative business practices Work directly with founding leadership on strategic initiatives Join a mission-driven company at an exciting growth stage

Professional Growth

Significant opportunities for career advancement in a forward-thinking organization Direct exposure to senior leadership and strategic decision-making Develop expertise in sustainable business practices and digital innovation

Comprehensive Package

Competitive salary reflecting the strategic importance of this role Salary Range based on experience and proven skills Flexible working arrangements supporting work-life balance On-site amenities: free parking, canteen, casual dress environment

Ready to Make Your Mark?

If you're passionate about sustainability, excel in strategic account management, and want to be part of a company that's genuinely changing the industry, we want to hear from you.

To Apply:

Submit your CV and a compelling cover letter demonstrating how your experience aligns with our mission and this role's requirements.

Essential Requirements:

Right to work in the United Kingdom Ability to commute to Peterborough PE2 6TE Full-time availability for this permanent, in-person position
Job Types: Full-time, Permanent

Pay: 26,000.00-35,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Application question(s):

How many years experience of supporting customers who use Shopify?
Experience:

Customer Service or Sales : 3 years (required)
Work Location: In person

Expected start date: 27/10/2025