Job Description

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it's our job to help keep our customers assets' legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.



Our Key Account Support Team provide an efficient administrative service, supporting and maintaining good relations with new and returning clients within the Customer Services & Operations Team. They effectively provide administrative support, helping to maintain and develop our portfolio of customers.

What will you be doing?

As a

Key Account Support Team Member

for BES Group, you will report to the Key Account Support Manager and will use your exceptional coordination skills to action all contract changes, and update relevant systems and agreements. You will be both inquisitive and numerically minded, utilising information available via our CRM system and pricing teams to investigate, calculate and process customer renewal and bespoke charges.



You will:


Deliver brilliant service to both Internal and External Customers, being a dedicated point of contact Deal with customer queries through to resolution Follow agreed processes and procedures to ensure service standards are consistently achieved Create and maintain all customer details on our systems, ensuring that all information is available and accurate Complete all administrative tasks relating to contract changes Process all customer renewals Calculate all bespoke charges, using information available via our pricing schedules and CRM systems Work with our Sales, Customer Service, Credit Control, Engineer and Scheduling Teams to ensure that our customers receive the best possible service Manage customer interactions in an efficient courteous and timely manner to achieve a high standard of customer satisfaction

As part of our team, you will get:

A starting salary of 23,000 A flexible working approach, the role will be based in our Manchester office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home) Up to 10% pension contribution 2 x life cover Enhanced maternity / adoption leave Annual salary review 25 days annual leave plus bank holidays An additional day's holiday for your birthday every year Access to our buy and sell holiday scheme Discounts and savings via our employee benefits portal Health and wellbeing support via our Employee Assistance Programme Company-wide volunteering scheme Guaranteed fundraising support for your chosen charity

To join our team, you will need:

Experience in a customer service role/environment; with both email and phone based experience Experience providing administrative support to a team, ideally supporting a sales or account management function Experience of using data to make decisions and solve problems Confident communicator, with the ability to communicate effectively via the phone and in writing to different types of customers The ability to build and develop relationships, working with several teams to develop ideas and processes Be highly organised, with the ability to operate in and support a very busy team, whilst simultaneously managing your own workload efficiently Self-motivated and proactive with the ability to work independently and as part of a team Excellent attention to detail Knowledge of/experience using CRM systems (desirable)

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.



Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.



What's more, we're a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it!

Research suggests that some people tend to only apply for roles if they meet

all

requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.



To apply for this role, simply click 'Apply'. We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.