The Key Account Administrator provides essential administrative and operational support to the Key Account Team, serving as the primary internal contact for our most valued retail partners.
This role is crucial in ensuring the smooth and efficient management of large accounts, focusing on accurate order fulfilment, proactive communication, and effective problem resolution to support revenue growth and strong client relationships.
This is an excellent growth opportunity. We are looking for a candidate with a strong motivation to learn and develop commercial skills, as this position offers exposure to key areas like sales analysis and account strategy, serving as a solid foundation for advancing your career within our organisation.
Key Responsibilities
Order and Logistics Management:
Process large volume sales orders accurately and efficiently, ensuring timely submission and communication with the warehouse/logistics teams.
Monitor order fulfilment status, manage tracking, and proactively alert Key Account Managers and clients to any potential delays or issues.
Liaise with the finance department regarding invoicing, credit terms, and payment inquiries related to key accounts.
Administrative Support:
Maintain and update the systems with accurate client contact information, pricing agreements, and order histories.
Prepare regular sales reports, inventory summaries and performance metrics to support strategic decision-making by the Key Account Team
Manage the coordination and dispatch of product samples, marketing materials, and necessary documentation (e.g., product specifications, certifications).
Client Communication & Service:
Serve as the first point of contact for routine operational queries from key account contacts (e.g., stock availability, Minimum Order Quantities, delivery windows).
Proactively monitor and follow up on account issues until successful resolution, coordinating with internal teams as required.
Assist in preparing materials for key client meetings, including presentations and performance reviews.
Inventory & Product Knowledge:
Maintain up-to-date knowledge of product lines, pricing structures, promotions, and new product launch schedules.
Assist in tracking and reporting on stock levels and availability
Qualifications and Experience
Required:
Proven experience in a B2B administrative, sales support, or key account coordination role.
Exceptional organisational skills and meticulous attention to detail.
Strong proficiency in Microsoft Office (especially Excel) and experience working with CRM/ERP software.
Excellent written and verbal communication skills, with the ability to interact professionally with both internal stakeholders and external senior client contacts.
A proactive, problem-solving mindset and the ability to manage multiple priorities effectively in a fast-paced environment.
Preferred:
Experience within the retail, consumer goods, or pet supplies industry.
Familiarity with sales reporting tools or business intelligence platforms.
Salary and Bonus Award:
27-28.5k depending on experience + Potential 500 Annual Bonus Award
Job Types: Full-time, Permanent
Pay: 27,000.00-28,500.00 per year
Benefits:
Company pension
Employee discount
On-site parking
Store discount
Work Location: In person
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