Job Description

What you will do

You will be the key point of contact for our strategic key account customers, delivering exceptional service across multiple communication channels. You will build strong relationships with customers and internal teams, ensure service KPIs are met, and adapt quickly to a dynamic environment.

What we offer

Competitive Salary:

Reflecting your skills and experience.

Generous & Flexible Leave Entitlement:

25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.

Holiday Purchase Scheme:

Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.

Comprehensive Benefits:

Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

Exclusive Discounts:

With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

Career Development:

Extensive opportunities for growth and advancement.

How you will do it

Provide world-class customer service via email, portals, and other channels. Build and maintain relationships with direct customers, FM companies, and National Account Managers. Monitor and report on service KPIs, ensuring contractual obligations are met. Adapt to change quickly and manage multiple priorities in a fast-paced environment. Collaborate across departments to resolve issues and improve customer experience.

What we look for

Required

Experience working with B2B customers and sales networks. Strong communication skills across various channels. Ability to manage multiple tasks and meet deadlines in a dynamic environment. Customer-focused mindset with problem-solving abilities.

Preferred

Experience working with large corporate clients. Account management skills. Resilience and adaptability in a fast-paced service environment.

#LI-MS2


#LI-Onsite