Job Description

Job Ref
VTFMKF01032
City:
Milton Keynes
Department
International Freight Forwarding
Salary
The salary is from 26,000.00 (DOE)
Status
Full Time
Type
Permanent
Hours
Monday to Friday, 0830-1730
The Company




Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.




We are looking for an enthusiastic Key Accounts Coordinator to work at our site in Tilbrook, Milton Keynes (MK7 8BN).




You will be expected to work Monday to Friday, 0830-1730.




The position holder will provide an excellent Freight Forwarding service to Key Account clientele. Also, develop specialist knowledge of the industry and work closely with team members, clients and suppliers





The Benefits


The salary is from 26,000.00 (DOE) Hybrid working 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days of international remote working
Free Eye Test
Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental Health First Aiders Employee benefits, i.e., Free eye test, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities



Key responsibilities:




Plan, schedule, and manage daily container movements for clients. Address all operational requirements and inquiries from clients accurately and courteously. Ensure high standards of customer experience and operational service. Communicate relevant information to team members and escalate as needed. Adhere to deadlines and Standard Operating Procedures (SOP). Monitor departmental performance and complete administrative functions on time. Prepare and present KPI reports to clients. Manage service costs and participate in team meetings. Maintain accurate records of daily movements and real-time data. Follow health and safety regulations, taking responsibility for oneself and others. Perform additional duties as requested by the Team Leader or management.


Key requirements:




Experience in an administrative or customer service role (experience in logistics or freight forwarding is a plus) Proactive and flexible approach Strong stakeholder management skills Ability to prioritize tasks and work under pressure Exceptional attention to detail Excellent communication skills, both written and verbal Strong customer service skills Proficient numeracy and literacy skills Basic IT skills, including Microsoft Office and in-house systems Financial awareness



We thank all applicants for their interest; however, only those under consideration will be contacted.




Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.