Job Description

Overview:

At Missoma, we believe jewellery is more than just an accessory, it's a form of self-expression. Founded in 2007 by Marisa Hordern, we've grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.


Now, we're inviting you to be part of our exciting retail journey at our brand new Bicester Village store. This is your chance to be at the heart of our brand, shaping unforgettable experiences for every customer who walks through our doors.

Why You'll Love Working With Us

At Missoma, we live by three core values:

Authentic...

We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.

Collaborative...

Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

Entrepreneurial...

We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.
Responsibilities:

Your Role as Key Holder

As a Key Holder, you'll be at the heart of our store operations and customer journey. You'll be a true brand ambassador, welcoming every visitor with warmth, sharing your love for our products, and ensuring every interaction reflects our core values. You'll also support the store management team with opening and closing procedures and help lead the team when needed.

What You'll Be Doing

Create a welcoming, upbeat, and authentically Missoma environment for every customer. Share your style advice and product knowledge to help customers find their perfect pieces. Deliver exceptional service from entrance to checkout. Champion our brand ethos and values in everything you do. Engage thoughtfully with customers and find creative ways to exceed their expectations. Become an expert on our products, collections, and aftercare. Build lasting relationships with repeat customers. Support visual merchandising and ensure the store always looks its best. Assist with store operations including opening/closing and team leadership in management's absence. Handle customer concerns with professionalism and care.

Qualifications:

What We're Looking For

You don't need to tick every box, but here's what will help you thrive in this role:

1+ years' experience in a senior sales or key holder role, ideally in luxury retail or a high-volume customer-facing environment. Confidence in handling customer complaints and store admin tasks. Strong communication and interpersonal skills. A proactive, positive, and engaging approach to customer service. Tech-savviness across desktop, mobile, and tablet platforms. Ability to multitask and thrive in a fast-paced setting. A genuine passion for Missoma and our mission.

What You'll Get

Competitive hourly rate Retail commission scheme Generous staff discount Jewellery uniform allowance Medicash Healthcare Cash Plan Enhanced parental leave after 2 years of service

Ready to Shine?

If you're looking for a role where you can bring your personality, creativity, and passion to work every day -- we'd love to hear from you.