Job Description

Job Overview

We are seeking a dynamic and customer-focused Retail Assistant Manager to join our team. This role involves overseeing daily store operations, ensuring excellent guest services, and supporting the management team in achieving sales targets. The ideal candidate will have a background in hospitality or restaurant experience, with a passion for food, service, and team leadership. This position offers an excellent opportunity for career development within a vibrant retail environment.

Responsibilities

Assist in managing daily store operations to ensure smooth and efficient service delivery Lead and motivate team members to provide exceptional guest services and maintain high standards of hospitality Support in training staff on food safety, food preparation, and customer service protocols Oversee stock levels, organise replenishments, and ensure merchandise presentation aligns with brand standards Implement upselling techniques to maximise sales opportunities and enhance guest experience Handle guest enquiries, resolve complaints promptly, and ensure overall satisfaction Assist in maintaining health and safety standards across the store, including food safety regulations Support promotional activities and contribute to achieving sales targets through effective upselling strategies Collaborate with kitchen staff on food preparation processes when necessary, ensuring quality standards are met Manage administrative tasks such as cash handling, basic maths calculations, and reporting

Requirements

Previous experience in hospitality or restaurant environments is highly desirable Knowledge of food safety standards and food preparation techniques Strong understanding of guest services and customer satisfaction principles Basic maths skills for handling transactions and inventory management Experience with kitchen operations or culinary activities is advantageous Excellent time management skills with the ability to prioritise tasks effectively Proven leadership abilities with a proactive approach to team support and development Ability to upsell products confidently while maintaining a friendly demeanour Organised with good attention to detail to ensure operational excellence at all times
This role is an exciting opportunity for individuals passionate about retail, hospitality, and delivering outstanding guest experiences. We welcome applications from motivated candidates eager to grow within a supportive environment.

Job Types: Full-time, Permanent

Pay: 13.21-16.66 per hour

Expected hours: 20 - 45 per week

Ability to commute/relocate:

Manchester M3 4NW: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person