Job Description

Job Introduction

Who is Triage?

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.


Delivering from locations across Scotland and Northeast England, Triage partners with multiple public, private and community organisation. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.


We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business.

"We thrive together", "We do something amazing everyday", "We never give up",

"We know our knowledge is power", "We act with kindness".

In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.


Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

About the role:

As a Key Worker, you will be responsible for supporting a caseload of individuals to overcome various personal barriers and progress towards employment. You will build and maintain relationships with local community organisations, providers, DWP, local authorities and employers across the area


Examples of some of the requirements may include (though not limited to); engagement to build a caseload in a new delivery area for Triage, completing a full assessment for the individuals on the caseload to identify and implement tailored support needs. This will be conducted through various diagnostic assessments, to identify their aspirations, learning needs, experiences and skills to build a holistic picture and inform practical job finding to ensure a high-quality job match. You will also implement and oversee personalised action plans, providing guidance and support to reach their goals.


This position requires strong interpersonal skills, a passion for training and supporting those with multiple complex needs and to adapt your training/delivery methods to meet the diverse needs of individuals.


Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes

: People Motivation | Training and Delivery | Relationship Management

Required criteria:

A minimum of 2 years' experience supporting individuals with disabilities, and/or complex needs. Proven experience in providing support, where all individuals have different learning needs and with a dynamic and creative approach. Proven experience in delivering soft skills and employability skills to aide a personalised approach for individuals to progress. Proven experience in the use of assessment tools such as vocational profiling to identify support needs and inform practical job finding. Excellent verbal and written communication skills, with the ability to connect with participants from diverse backgrounds. Patience, empathy, and the ability to motivate and adapt training strategies to meet individual needs and change mindsets. Comfortable using instructional technology tools and resources to enhance language instruction and engage learners in digital learning environments. Ability to evaluate individual progress toward their goals, adjusting support strategies as needed. Evidence of attributes such as challenge and resilience, flexibility and adaptability, honesty and integrity, impactful communication, planning and decision making, and promoting services. Ability to positively challenge others. Strong written and verbal communication skills, accomplished networking skills, organisational and time management skills with the ability to build professional relationships effectively. Experience of working in a performance target driven environment. Driver with access to vehicle and business car insurance.

Desirable criteria:

Experience creating engaging and interactive sessions that align with the individuals' goals, incorporating a variety of materials, resources, and activities. Experience of working in recruitment, publicly funded services, or other similar sectors Previous work with diverse populations Other desirable criteria including pre-existing network of organisations in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving positive change and the ability to work under own initiative and think outside the box.

More details about the role:

People Motivation

Create a positive and inclusive environment that encourages individuals' participation and builds confidence to prepare the participant for their next steps. Identify and address the unique learning needs of each participant, offering person-centred support to help them overcome barriers and achieve their goals. Outstanding people skills with the ability to negotiate and motivate through action. Able to identify and deploy effective solutions to ensure all participants can achieve. Possess a true passion for supporting and positively impacting the lives of others. You will be comfortable supporting a diverse range of individuals on a 1-2-1 basis or in groups and have very strong engagement and communication skills.

Training and Delivery

Conduct initial assessments to determine participant's starting levels and identify areas for improvement. Regularly evaluate individuals progress and adjust delivery strategies accordingly. Effectively manage a caseload of participants, being able to adapt to various learning styles, at different stages. Full responsibility of delivering innovative support solutions, based on local priorities and contractual requirements. Feedback on support materials, identifying new and creative ways to engage participation. A commitment to continuous professional growth and staying updated on delivery methodologies, resources, and technology. Apply new knowledge and techniques to improve delivery effectiveness.

Relationship Managem

ent

Build and maintain relationships with varying organisations to promote the support available through the programme and maximise repeat referrals in line with the Key Performance Indicators (KPI's). To identify opportunities that match the caseload requirements and capabilities, through community-based support groups. Promote and create an awareness of the entire range of Triage services including work experience/trial opportunities, vocational and accredited training as well as support filling vacancies. Represents Triage at external meetings to keep abreast of opportunities in the area and maintain links with other providers and partner organisations.

NB: This job description is designed as guidance and there may be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle.

Additional Information:

All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).