Job Description

Kiosk Manager - Bicester Village


Lead with Legacy. Inspire with Joy. Giving Things.





At Fortnum & Mason, we've been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.





We are now seeking an inspiring Kiosk Manager to lead our brand-new Bicester Village Hospitality team. This is a rare opportunity for a passionate and experienced leader to shape a new chapter in our legacy--someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.


Why Work For Us:


Competitive salary + performance-based bonus 28 days holiday + a day off for your birthday and 5 extra wellbeing days Up to 40% store and restaurant discounts Matched pension scheme and access to MyRewards for discounts on major retailers Career development opportunities across our iconic brand And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years
What You'll Do:


Lead, coach, and develop the team to deliver outstanding service and deep product & brand knowledge. Maintain and continuously expand your expertise in the brand and product offerings. Build and sustain a high-performance team culture based on open feedback, accountability, and continuous improvement. Ensure rigorous compliance with all company policies, controls, and standards - including due diligence, cleanliness, cash handling, health & safety, and dress code, with a target of 85%+ on internal audits. Own the delivery of financial objectives through strategic leadership and operational efficiency.
What We're Looking For:


Proven experience in a senior Hospitality leadership role, ideally within luxury or premium environments A forward-thinking leader with a warm, engaging, and motivational style Strong commercial acumen and a track record of achieving sales, KPIs and operational targets Passion for food, heritage, and delivering extraordinary service Excellent communication and interpersonal skills Flexibility to work across a variety of shifts, including weekends

Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.





We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.