Job Description

KPI & Performance Manager (Internal Applications Only)
Based: Warrington office - Typically working 37.5 hour per week Monday to Friday, the role will require some travel as and when required - Application deadline Friday 20th February 2026
Our KPI & Performance Manager will work at the core and heart of our operational teams with responsibility for production and management of regional MI and reporting to cover all workstreams meeting all regional Operations needs, along with being a super user and regional trainer for Oneserve. Through your great communication and efficient planning you will provide an essential support to the operational office, supporting our Contract and Commercial Managers which in turn will support the day to day delivery for our clients and customers. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
Produce data sets, management information and identify trends to support operations to achieve consistency and improvements, measured via key performance indicators throughout the regional contract suite.
What's in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH (pro rata) - option to buy or sell holidays
• Company pension scheme - up to 7.5%
• We also offer our employees; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more....

An outline of your responsibilities - KPI & Performance Manager ?

• Support the implementation, usage and continual improvement of company planned work and responsive systems (i.e. Oneserve)
• Extract data using PowerBI and associated company works systems, to help identify and communicate trends to management team and create reports to improve contract performance
• Monitor and support the collation of a regional suite of KPI's, uniformed to workstream, and issue reports to the relevant Operational teams
• Support all Best Practice workshops and process maps within regional workstream coverage
• Hold an understanding of all company IT systems that support Operational delivery and ensure that the KPI & Performance team can offer support on training and best practice usage of these
• Stakeholder management, liaising with client representatives and Contracts Managers

• Work within the Operational Support Team to develop and carry out regular audits and performance reviews on contracts across all regions.

• Attend and participate in monthly management meetings, using data to assist in continuous improvements
• Review and mitigate monthly data sets received/sent via Client, attend external progress meetings as required, agree final KPI figures for publishing
• ?Carry out regular checks on e20 and publish reports that support the identification of trends, missing or abnormal details and to ensure contract delivery processes are being followed. Escalate any issues to the relevant management team
• Provide data analysis and reports in relation to requests from the senior operational management team
• Review Oneserve functionality and support continual improvement process with system providers to meet ongoing business needs

About you
As a KPI & Performance Manager you will need to be highly organised, methodical and have confidence to communicate both verbally and in writing. A good level of computer skills is key, with a focus on analysing reports, driving improvements and best practice, centred around in house systems, of course we will provide the training on our system, as part of your initial onboarding experience. Speaking of which we will dedicate the time throughout your first week with a great induction and onboarding plan to upskill you on our processes and procedures however, we are always open to new ideas and efficiencies so welcome your input as your make this role your own. Full UK Driving Licence required for the role
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
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Skills Required